ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Royal mail international signed for sent package to wrong country

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
fichakis
Posts: 9
Joined: 31 Dec 2015, 17:10
Gender: Male

Royal mail international signed for sent package to wrong country

Post by fichakis »

Seller sent item to me from UK to Croatia using royal mail signed for international
But problem!
Royal mail sent item to France!
Any chance that i will see that package ever?
please help me, any experience?


Date Time Status Track point
22/12/15 15:12 ARRIVED IN COUNTRYDELIVERY OFFICE DELIVERY OFFICE
22/12/15 AM ON ITS WAY TOROISSY CTCI IMP RAP FRANCE
22/12/15 00:56 ARRIVED (MDN) AT HEATHROW WORLDWIDE DC
21/12/15 18:07 ON ITS WAY TOHEATHROW WORLDWIDE DC CARDIFF MAIL CENTRE
21/12/15 16:59 ITEM COLLECTED CARDIFF MAIL CENTRE
21/12/15 13:41 SENT AT POST OFFICE 54 Clare Road CF11 6RT
Top
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Royal mail international signed for sent package to wrong country

Post by TrueBlueTerrier »

If its been routed incorrect the the French La Poste will send it on, however its possible that its being delivered by GLS - check their Croatian website at https://gls-group.eu/HR/hr/home" onclick="window.open(this.href);return false;
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Top
fichakis
Posts: 9
Joined: 31 Dec 2015, 17:10
Gender: Male

Re: Royal mail international signed for sent package to wrong country

Post by fichakis »

TrueBlueTerrier wrote:If its been routed incorrect the the French La Poste will send it on, however its possible that its being delivered by GLS - check their Croatian website at https://gls-group.eu/HR/hr/home" onclick="window.open(this.href);return false;
unfortunatelly nothing on gls website....no search found...with my tracking number :(

on la poste website it say:
Résultat(s) de la recherche
Identifiant Produit Date Localisation Statut
RNxxxxxxxxxGB Lettre recommandée Internationale 22/12/2015 93 Arrivée en France
22/12/2015 Arrivée en France ROISSY HUB BSCC PIC
(93)


no changes 9 days...and counting... :(
Top
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12114
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Royal mail international signed for sent package to wrong country

Post by SpacePhoenix »

It's posssible that it's currently with French customs, if it is there's nothing that La Poste (or GLS) will be able to do until French customs release the item to them. There's always a possibility that the item might still get returned to the UK, before being forwarded onto Croatia
Top
fichakis
Posts: 9
Joined: 31 Dec 2015, 17:10
Gender: Male

Re: Royal mail international signed for sent package to wrong country

Post by fichakis »

again nothing...
guys, will i have ever see my package on my adress in Croatia?
your experience please...11 days and no updates on tracking...

any laposte email? i contacted through facebook message but no respond :(
Top
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Royal mail international signed for sent package to wrong country

Post by TrueBlueTerrier »

if you can post just the tracking number we may be able to decipher the statuses or work out whats happening. There are other tracking sites we can try.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Top
fichakis
Posts: 9
Joined: 31 Dec 2015, 17:10
Gender: Male

Re: Royal mail international signed for sent package to wrong country

Post by fichakis »

Problem resolved!
item finally arrived in correct destination ;)

2016-01-04 17:15

ZAGREB CROATIA, ARRIVED IN COUNTRY ZAGREB CROATIA
2015-12-22 15:12

DELIVERY OFFICE, ARRIVED IN COUNTRYDELIVERY OFFICE
2015-12-22 00:00

FRANCE, ON ITS WAY TOROISSY CTCI IMP RAP
2015-12-22 00:56

HEATHROW WORLDWIDE DC, ARRIVED (MDN) AT
2015-12-21 18:07

CARDIFF MAIL CENTRE, ON ITS WAY TOHEATHROW WORLDWIDE DC
2015-12-21 16:59

CARDIFF MAIL CENTRE, ITEM COLLECTED
2015-12-21 13:41

54 Clare Road CF11 6RT, SENT AT POST OFFICE
Top

Return to “CUSTOMERS”