Royal Mail services in North and East England

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Royal Mail is out delivering mail across the vast majority of addresses in North and East England where it is safe to do so.

While flooding is hampering some deliveries due to road closures, a range of contingency measures have been put in place to ensure deliveries reach people as quickly as practicable.

Royal Mail is offering a free Redirection service for victims of the floods in York, Hebden Bridge, Tadcaster, Thirsk, Melton, Selby, Sowerby Bridge, Skipton, Elland, Shipley, Mythromroyd and Leeds who have had to move out of their homes temporarily and therefore wish to have their mail delivered to an alternative address.

This can be set up online at http://www.royalmail.com/redirectionor" onclick="window.open(this.href);return false; by going into a local post office or by calling 03457 740740. Customers will need to pay for the redirection initially and they will be refunded as soon as application is processed. Identification is required to process applications and Customers are required to make a payment in the first instance to protect them from fraudsters.

To help our customers served by the delivery offices in York, Hebden Bridge, Tadcaster, Thirsk, Melton, Selby Sowerby Bridge, Skipton, Elland, Shipley,
Mythromroyd and Leeds further Royal Mail is holding mail and those waiting for deliveries or important letter or parcels can pick up their mail from their local office at their convenience. At Hebden Bridge, the delivery office is working out of Halifax Delivery office in 5 Gaol Lane, Halifax, HX1 1AA. Although the caller’s office at Hebden is open from 10 a.m. to 1 p.m. each day until further notice.

Customers should bring a form of Identification (bank card, driving licence) with them to pick up mail. A local collect service can also be set up by customers should they require it while they are in the office.

We would ask customers to bear with us at this difficult time and we apologise to those who are affected. Royal Mail is doing all that it can to get deliveries to our customers.


Ends
For further information contact:
Royal Mail press office
0131 316 7444
Rhys Jones 07436 542395
Ronit Wolfson 07436032523


Notes to editors
Customers apply as normal and Royal Mail e will refund as soon as we confirm the address is flooded. Payment is need to ensure we protect customers from potential fraudsters

Applications can be made:
Online at Customers should then then email customerservice@your.royamail.com with name and the address they want mail redirected from to request a refund. Please allow 24 hrs for the Redirection details to transfer from our web application into our customer services system.

At POL with relevant hard copy ID documents – mark the form FLOODED and we will process a refund automatically once verified. If Customers apply at PO branch they will still need to pay and we will refund later

By post with payment and relevant hard copy ID documents – mark the form FLOODED

By phone – if customers are unable to apply online or do not have access to their ID documentation we can process applications by phone on 03457 740 740. We will still need to take payment for security but we will waive the £15 fast track booking fee

It will take 5 days to set up a Redirection so customers may need to have their mail held at a delivery office in the interim

Application forms can be downloaded from http://www.royalmail.com/redirection" onclick="window.open(this.href);return false; or can be picked up in Post Offices branches

Christmas 2015 and New Year Bank Holiday 2016 opening hours
Royal Mail will be operating extended seasonal delivery and increasing customer collection services until Christmas Eve. This includes more than 400 Delivery Offices remaining open until 5pm. for parcel collection on Thursday December 24 2015.

In 2015, Boxing Day (26 December), which is typically a UK-wide Bank Holiday, falls on a Saturday. In Scotland, 2 January 2016, is a Scotland-wide Bank Holiday and also falls on a Saturday. When this has happened previously, (1998 and 2009), Royal Mail has historically received very low volumes of USO mail for delivery.

We have consulted with the Communication Workers Union and Ofcom has now agreed that we can be exempt from our USO obligations on these two days.

Across the UK, there will be no delivery services or Customer Service Points open from Friday 25 December 2015 to Monday 28 December 2015 inclusive. Normal mail services will recommence on Tuesday 29 December until Thursday 31 December 2015. There will be no deliveries or Customer Service Points open on Friday 1 January 2016 across the UK, or in Scotland on Saturday 2 January 2016. In England, Wales and Northern Ireland, normal mail services will resume on Saturday 2 January 2016, and in Scotland, they will restart on Monday 4 January 2016.

Royal Mail recognises that many online shoppers will order items for delivery after Christmas Day. The business has been working with a number of large customers to support them during this period. Royal Mail will continue to run its network operation throughout the holiday weekends to ensure that mail is ready for normal deliveries on Tuesday 29 December 2015 and Monday 4 2016.

Further information is available at http://www.royalmail.com/greetings" onclick="window.open(this.href);return false;.