I'm relatively new to using royal mails tracked services and having a doorstep collection. Last Monday we sent out 3 international tracked and signed parcels as usual. 2 of the customers - from Sweden - have now contacted me to advise their tracking reference does not work but it is definitely correct and the one showing on their label and in DMO.
I contacted customer services who told me the parcels were likely mis-sorted but should turn up anyway. Without tracking.
I tracked the other international to Germany and it was missing tracking but 2 days later picked up tracking at LHR.
I don't feel very hopeful for the Swedish parcels as surely the parcels should be tracked at some point ?
i imagine the customers arent going to be very happy waiting for 20 days just before Christmas and it does look like I've just provided them with an incorrect tracking reference.
Has anyone else had this happen and had their items delivered successfully? Please give me some hope!
Otherwise has anyone had any luck claiming in these circumstances. I have no proof that the postman even picked them up it seems.. :/ I am very much questioning whether a collection is a good thing after this and other situations!
Many thanks
Oh and one of the tracking refs is RK645120044GB