Parcel stuck at Heathrow Langley HWDC

[Robin C]

OK this is maddening! I ranted on here last night and this morning my stock arrived by ParcelForce with the tracking still showing the parcel in Chicago. There's no customs clearance info and no charges. It does have a Post Office Coventry sticker on it and a ParcelForce 48 Deaside sticker, and the commercial invoice has been taken from the pouch. I just don't understand how it can have been lost for 4 weeks then suddenly turn up without explanation? Its sister parcel posted a day earlier in the US went through the system in less than 2 weeks tracked all the way and with appropriate customs charges. Oh well, I guess I'll never know what happened?

[Snaggletooth]

Regarding the loss of tracking, PFW usually replace foreign barcodes with a UK one (white square, "24" in the corner). They then link the two records together, but sometimes the linking fails. Is it that both barcodes work for their end of it but don't connect?

The sender may be able to claim a partial refund for postage cost, depending on the service used. If you want to give HMRC / PFW a kicking, hitting them in the wallet might work. Any timed delivery service should also include tracking all the way, they could put that in the claim too.

[Concerned customer]

I have read a few posts on this thread I too am a little concerned as I have ordered from the US and from what I can so far ascertain my item has been in the shipping process from the 10th December it's almost two weeks later and the status of my delivery is in transit despite it being at Heathrow since the 13th (see LZ958191419US).

I am obviously worried as it is an important gift for a dear relative for Christmas which is a few days away I live close to Heathrow and wouldn't mind collecting the item in person if this was indeed possible which I'm certain it isn't. I'm just hoping my product hasn't disappeared in the system as this would be a real headache my tracking num is not recognised by parcel force or royal mail I feel very helpless and feel there should be more clarity in this day and age regarding the processing of peoples goods I can only assume customs are taking their time.

[SnowballsMum]

I have a parcel that is shown by USPS as "departed a transfer airport in Heathrow, London, UNITED KINGDOM on December 22, 2015 at 6:40 am. The item is currently in transit to the destination" so I'm guessing that it is also held up by HM Customs. I am far from happy that I haven't even been contacted.

[TrueBlueTerrier]

I have a parcel that is shown by USPS as "departed a transfer airport in Heathrow, London, UNITED KINGDOM on December 22, 2015 at 6:40 am. The item is currently in transit to the destination" so I'm guessing that it is also held up by HM Customs. I am far from happy that I haven't even been contacted.

Well thank you for advising us of your state of mind. However, we can't improve it as we are neither Royal Mail or Customs, sadly we can offer only insights not solutions. Happy New Year.

[residentevilky]

Same issue here,my parcel from Korea arrived in UK Heathrow and has had no new tracking information for a while,i realise its a busy period for royal mail.This is definetly UK customs taking their time.I,ll just have to be patient and keep checking.

[Angryboy]

Same issue here Did everyone in this old thread get there goods or were they all stolen out of 3 pages of this thread only 1 person received there package and the other 25 people didn't get there parcel imo they are stealing our stuff at heathrow?

[Dorkthrone]

Same issue here Did everyone in this old thread get there goods or were they all stolen out of 3 pages of this thread only 1 person received there package and the other 25 people didn't get there parcel imo they are stealing our stuff at heathrow?

It's not Heathrow stealing your stuff. It's customs checking the declaration form on the package to ensure it doesn't contain anything that can't be accepted in this country, and also to see if you have any import charges/VAT to pay. This takes time, as it's all done by hand.

[TrueBlueTerrier]

Same issue here Did everyone in this old thread get there goods or were they all stolen out of 3 pages of this thread only 1 person received there package and the other 25 people didn't get there parcel imo they are stealing our stuff at heathrow?

Please stop spamming the Customers threads you may be swamping other customer based questions or putting them off posting.

[Angryboy]

Fair enough not trying to put people off posting im a worried noob myself as heathrow has mine aswell,but I'm only saying the truth imo our parcels are being nuked as only 1 person in this entire thread accually got there parcel .I'm pretty sure I won't get mine either complete waste of money.the staff at heathrow are laughing at us

[Raj113]

Hi I ordered a self balancing scooter (segway/hoverboard) from china on the 23/01/16 it arrived on the UK on the 31/01/16 at HEATHROW WORLDWIDE DC, ARRIVED IN THE UK, its been over 10 days since its arrived in the UK can someone please tell me whats going on is this a fake tracking number or what?
Tracking number: RK362245179CN

2016-01-31 12:23 United Kingdom Langley, to Exchange Bureau
2016-01-31 01:00 Nanjing, shipment
2016-01-27 05:02 Nanjing airport, left hand navigation
2016-01-27 05:01 Nanjing airport, arrival
2016-01-26 13:27 Exchange Bureau in Nanjing, has been exported
2016-01-26 10:36 Exchange Bureau in Nanjing, has been exported to open
2016-01-25 19:15 Nanjing post office mail advertisement Bureau, left, next stop "Central"
2016-01-25 18:11 Nanjing post office mail advertisement Bureau,
2016-01-25 17:39 Nanjing Bureau of post office mail advertisement has been accepted

[TrueBlueTerrier]

It's not possible to say if it's a fake one, a cloned one or a real one, at least on this site. You'd have to go to an official RM contact point for that.


12 days in customs is not unusual (check out the other customer threads, and this one) so there is no reason for concern yet.

However Hoverboards have been causing some problems in the mail, with some exploding, USA Banning import of them and unverified reports that Trading Standards have been seizing thousands at ports of entry because of safety concerns, including issues with “plug, cabling, charger, battery or cut-off switch.

There is also some concern over some that are Lithium Battery powered.

Beyond that, there is not much we can advise except to research the company you purchased them from to see if they are legit. Contact them direct to get their take and hopefully if you paid by credit card, and there are any problems you can initiate a chargeback with your card provider.

[jj_brook]

hi,
I'm looking for my letter - priority with confirmation from poland
i know this letter was on LANGLEY HWDC 5 february...
RR780876402PL tracking number
i dont know what happend,why is not in my home yet?
10 days has passed since the letter came to uk!
It's joke?

[TrueBlueTerrier]

hi,
I'm looking for my letter - priority with confirmation from poland
i know this letter was on LANGLEY HWDC 5 february...
RR780876402PL tracking number
i dont know what happend,why is not in my home yet?
10 days has passed since the letter came to uk!
It's joke?

It's probably stuck in customs, if it is then there will be nothing that RM can do until customs release the item to them. It's not unusual for items to be stuck in customs for over a month

[szerak]

hi,
I'm send every day priority parcels with confirmation from Poland

tracking number :
This 5 parcels I send 2-02-2016 !!!!
RR928978330PL
RR928978431PL
RR928978533PL
RR928978958PL
RR928979131PL

This is scandal I pay for registered priority parcels and employers Royal Mail - LANGLEY HWDC not add this parcels to system!!!

29-01-2016:
RR928843933PL
RR928849295PL

3-02-2016:
RR929078479PL
RR929085801PL

5-02-2016:
RR929187363PL
RR929196745PL
RR929200855PL
RR929223661PL
RR929224083PL

8-02-2016:
RR929279484PL
RR929284158PL

9-02-2016
RR929384417PL
RR929386744PL

10-02-2016:
RR929402230PL

11-02-2016:
RR929466408PL

12-02-2016:
RR929554734PL

15-02-2016:
RR929628383PL
RR929631921PL

16-02-2016:
RR929720555PL
RR929721750PL
RR929721967PL

18-02-2016:
RR929802127PL
RR929802263PL
RR929803516PL
RR929805843PL
RR929806662PL

19-02-2016:
RR929859991PL
RR929859722PL
RR929858015PL
RR929857695PL

Can You this explain this is only one month!!! This parcel have number tracking but employer LANGLEY HWDC not scan this parcels- not add to system!!! THIS IS SCANDAL I PAY FOR REGISTERED INTERNATIONAL PARCELS I PAY EXTRA, MY CLIENTS WAIT FOR GOODS AND PAYPAL REFUND HIM BECAUSE NUMBER TRACKING NOT ADD TO SYSTEM!!! IM LOST MONEY!
Im wait for expalin, what happend with my parcels? why You not add to system this parcels? Why Yours employers that bad work???

IM WAIT FOR FAST ANSWER