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Processing my items

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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John_W
Posts: 1
Joined: 18 Nov 2015, 05:21
Gender: Male

Processing my items

Post by John_W »

Hi!

I ordered an item from UK to Finland for the fourth time this year but the tracking system looks weird to me know for the first time:

17/11/15 06:07 ITEM COLLECTED GLASGOW MAIL CENTRE
17/11/15 03:59 ARRIVED (MDN) AT HEATHROW WORLDWIDE DC
16/11/15 19:33 ON ITS WAY TOHEATHROW WORLDWIDE DC GLASGOW MAIL CENTRE

Why has it been sent back to Glasgow and what that 'ITEM COLLECTED' might mean?

It's tracked and signed.
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Processing my items

Post by Snaggletooth »

I understand that sometimes the signet machines fail and then the info has to be scanned / typed in later. I wouldn't worry unless your item is not scanned again in the next 48 hours.