SD tracks for 24 hours, then " Dissapears "off system !

[postfan121]

HI,

Thanks in advance for your help guys.

Something VERY WEIRD has occoured, given that I am a regular and experienced user of Royal Mail.

Last Wednesday I sent a Special Delivery by 1PM, from London to Northern Ireland, to arrive Thursday.

I checked the tracking about 7 or 8 times, between Wednesday afternoon and Thursday evening.

On each occasion, I had all the way points, Post Office, Greenford, Airport, Belfast, right to a local Delivery Office.

After 1PM on the scheduled delivery date, the last point was recorded about 6.40 something AM. I continued to check as I needed the signature confirmation. On Thursday, the final checkpoint remained a delivery office or distribution centre, at 6.40 AM.

Since Friday, I can get no information whatsoever !

I have tried clearing my history, deleting cookies, using a different browser, all to no avail. I cannot understand what has happened. I type the number in "Fresh" every time.

In Chrome, I get;

" Status: That item number isn't recognised. The reference number might have been entered incorrectly, please check your tracking number and try re-entering "

In Internet Explorer I get

" Sorry, there has been a problem with reference number you've entered. Please try again ."

Any ideas or solution ?

Thanks Guys ?

[Snaggletooth]

I often find that the RM system tells me that it's too busy (I use Safari) and there have been some bad outages with the RM website in the last couple of weeks. Have you tried calling RM customer services? (03457 740 740). They may be able to view details via the internal intranet site which is different to the external websites.

Alternatively, if you paste the tracking number on here and we can have a look for you, though calling customer services may be best in this case.

[postfan121]

Hello,

Thanks for your help.

I called customer services.

They said " there is a problem with the website ".

Heres hoping they fix it soon !

Thank You