Please help I'm absolutely worried sick about a parcel I posted by Royal Mail Special Delivery on Monday. it failed to show up Tuesday so I got on to them and they said it would be with customer today. still hasn't turned up. this is a very expensive item and I just don't know what to do.
I'm getting no help from Royal Mail at all and the tracking online hasn't changed since last night.
This is what is says and its not changed since last night.
19/10/15 11.28 Sent at post office NE1 7DQ
19/10/15 14.08 Item collected Tyneside mail centre
19/10/15 17.37 On its way Todorset mail centre Track Point Tyneside mail centre
20/10/15 04.35 Arrivedunknownbag - MissingDun Track Point Heathrow Worldwide DC
20/10/15 20.05 On its way Toderset mail centre - Track Point Heathrow Worldwide DC
Been no change at all. I am seriously panicking.
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Missing expensive parcel
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For help with tracking please see...HERE
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Re: Missing expensive parcel
I think the problem here is that it was put on the wrong lorry. This happens. It is almost always corrected the next working day but obviously not in this case. It's pretty likely to be delivered tomorrow.
You already qualify for some compensation. Was it goods, cash / jewellery or paperwork?
You already qualify for some compensation. Was it goods, cash / jewellery or paperwork?
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jane0o0
- Posts: 2
- Joined: 21 Oct 2015, 15:49
- Gender: Female
Re: Missing expensive parcel
It was an Apple Mac laptop worth a £1000 I'm actually livid this can happen and worried sick to the point since last night I'm unable to sleep because of it.
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Re: Missing expensive parcel
As a minimum, you are entitled to claim the cost of sending.
If it should get lost you can claim at least £500 for it: being able to claim more depends on whether you purchased the extra cover at the time of sending.
If it should get lost you can claim at least £500 for it: being able to claim more depends on whether you purchased the extra cover at the time of sending.