Parcel stuck at Heathrow Langley HWDC

[TrueBlueTerrier]

http://www.royalmail.com/personal/help- ... cted-Goods" onclick="window.open(this.href);return false;

Lithium ion/polymer batteries sent in isolation are prohibited. Please see http://www.royalmail.com/prohibitedgoods" onclick="window.open(this.href);return false;.

[Jegor]

http://www.royalmail.com/personal/help- ... cted-Goods

Lithium ion/polymer batteries sent in isolation are prohibited. Please see http://www.royalmail.com/prohibitedgoods" onclick="window.open(this.href);return false;.

Comon, do some research. From the exact page

Code: Select all

 Lithium ion/polymer/metal/alloy batteries when not sent with, or contained in/connected to an electronic device, are prohibited.

Lithium ion/polymer/metal/alloy batteries are allowed when sent with or contained in/connected to an electronic device, but are subject to packaging, volume and quantity restrictions. Please see

[TrueBlueTerrier]

I am now getting ANGRY and frustrated

I do not have to do any reasearch I have already done it if you bothered to reserach other customers questions on here. I can only go off the information you posted, and you have been drip feeding that from the begining.

If you also applied common sense I provided you a link to the information you added, did you think I had discounted it. No I posted the information that I though was relevant ON THE INFORMATION YOU PROVIDED.

Please don't treat me like an idiot, its very insulting.
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My post was in reference to you posting:

I also talked to a friend who ships replacement batterys to UK, containing the battery and nothing else and havent had any problems.

I just wanted to make other customers aware that they shouldn't be doing what you say your friend is doing.

[Jegor]

I am now getting ANGRY and frustrated

I do not have to do any reasearch I have already done it if you bothered to reserach other customers questions on here. I can only go off the information you posted, and you have been drip feeding that from the begining.

If you also applied common sense I provided you a link to the information you added, did you think I had discounted it. No I posted the information that I though was relevant ON THE INFORMATION YOU PROVIDED.

Please don't treat me like an idiot, its very insulting.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My post was in reference to you posting:

I also talked to a friend who ships replacement batterys to UK, containing the battery and nothing else and havent had any problems.

I just wanted to make other customers aware that they shouldn't be doing what you say your friend is doing.

ok I understand the battery thing. But on last page you wrote wrote something that they are very strict on cellphones, where did you get that from?

[TrueBlueTerrier]

No strict on Batteries AND Cellphones or in fact any electronic equipment that has lithium batteries. If the cellphone had no battery there are no restrictions. But if it does there are, and its because of an IATA ruling which Royal Mail and the Airlines that fly post and cargo have to comply with.

http://www.royalmail.com/sites/default/ ... 1012_0.pdf" onclick="window.open(this.href);return false;

If they suspect an undeclared lithium battery (with or without electronic equipment) or they find one without the correct markings and declarations then it can be destroyed as per this little snippet at the bottom of http://www.royalmail.com/personal/help- ... ited-Goods" onclick="window.open(this.href);return false;

*We reserve the right to refuse any other item banned by law or that in our opinion may be harmful or dangerous to our customers or employees. If you send dangerous goods and do not comply with the applicable terms and conditions and legal requirements then we may deal with the goods as we see fit including destroying or disposing of the relevant goods.

and here are of few of the reasons why

http://www.bbc.co.uk/news/business-25733346" onclick="window.open(this.href);return false;

http://news.bbcimg.co.uk/media/images/72389000/jpg/_72389970_72389969.jpg Batteries on planes pose 'increased fire risk'









http://www.ainonline.com/sites/default/files/styles/ain30_fullwidth_large/public/uploads/mobile_phone_self_combustion.jpg?itok=hsMW4n_b The photo of a badly burned Apple iPhone that circulated after the phone caught fire during a Regional Express flight has raised important questions about lithium-ion battery safety among a wide aviation audience. The incident occurred after the Regional Express Saab 340B landed in Sydney, Australia, on Nov. 25, 2011, according to the airline, “when a passenger’s mobile phone started emitting a significant amount of dense smoke, accompanied by a red glow.” http://www.ainonline.com/aviation-news/ ... -ion-caged" onclick="window.open(this.href);return false;





Another cargo aircraft carrying batteries crashes – off South Korea

29th July 2011 Another cargo plane has crashed, killing its two pilots, due to fire in the cargo hold caused by lithium batteries igniting. The Asiana Airlines’ B747 freighter was off South Korea when it crashed into the sea. It was claimed the pilot had shouted “cargo fire” and “emergency” about 10 minutes before the aircraft disappeared from radar screens. It was carrying electronic products, mobile phones, liquid crystal displays, LEDs, lithium batteries and liquids



http://cdn-wac.emirates247.com/polopoly_fs/1.302513.1286795907!/image/3467872870.gifTwo UPS pilots killed as freighter crashes near Dubai – due to lithium battery fire

6th September 2010 Crew reported radio problems and smoke in the cockpit of the B747-400 freighter shortly before the crash. The cause was not known at the time, but is now known to be a fire caused by lithium batteries. The 2 US pilots had reported problems and were attempting to return to Dubai’s main airport shortly after taking off.

The aircraft crashed in an unpopulated area 50 minutes from departure. Non-rechargeable and rechargeable lithium batteries are flammable.

http://www.airportwatch.org.uk/air-frei ... accidents/" onclick="window.open(this.href);return false;

[Jegor]

This is really strange, the phone was returned to me today from Ireland Apple, I shipped it to UK, it doesent have its original package or anything. There is a letter that I shipped it to Apple in Ireland, which I havent.

My theory is that the package was broken or the label fell of, they sent it to Apple in Ireland for some reason and they saw the reciept, which had my comapny name and adress and returned it.

[sumera]

hi I send a parcel frem Ireland to Manchester on 30th june through registered post its in Heathrow dc on 2nd July after that no update could u plz tell me the reason I called customer service they but no update I am very very upset

[seleazar]

Hello,

I am trying to track my shipment and it says on theroyalmail website:
Your item, posted on 06/07/15 with reference RN145798954GB has been received at our international mail centre and is being made ready for despatch overseas.

Where in when I click on the Full Tracking Details it says its still in Heathrow Worldwide DC.
Status: RECEIVEDUNKNOWN BAG - MISSING DUN -
Track point : HEATHROW WORLDWIDE DC

Can anyone please explain what is happening? This came with my other package which I received already a few days back.
So I dont understand what is happening. I tried calling the call center and they said to wait till Aug. 12. (25 days to deliver?)
Before they can investigate. Its for my wedding sadly it may be too late

Thank you for your patience.

Br,

[SpacePhoenix]

Hello,

I am trying to track my shipment and it says on theroyalmail website:
Your item, posted on 06/07/15 with reference RN145798954GB has been received at our international mail centre and is being made ready for despatch overseas.

Where in when I click on the Full Tracking Details it says its still in Heathrow Worldwide DC.
Status: RECEIVEDUNKNOWN BAG - MISSING DUN -
Track point : HEATHROW WORLDWIDE DC

Can anyone please explain what is happening? This came with my other package which I received already a few days back.
So I dont understand what is happening. I tried calling the call center and they said to wait till Aug. 12. (25 days to deliver?)
Before they can investigate. Its for my wedding sadly it may be too late

Thank you for your patience.

Br,

What country is it going to?

[seleazar]

Hello,
Its going to Dubai, UAE.

Thank you.

[seleazar]

Hi,

Is there any other way I can follow up on my shipment?

Thank you.

Br,

[Katerina]

Hello! Maybe you can help me in my question. Thanks in advance for your answer!
I send correspondence, registered, from Lithuania to the USA , which as I understand went transit through the UK . And the latest information about the location of my package with reference RN120521241LT is: 16/07/15 ARRIVED IN THE UK HEATHROW WORLDWIDE DC
Can you clarify this situation, why so long no new data is not sent package further ? I sent two packages together and the first has already been received. Very worried why so much delayed second. It must be received by a certain date, because it is a gift to my friends, trophies for competitions. I hope very much for your help,Thank you so much!

[SpacePhoenix]

It must have been miss-sorted by Lithuania's equivilant of Royal Mail. It's possible that its in the hand of UK customs if it is then there's nothing that Royal Mail can do until customs release the parcel to them (it's not unusual for items to take a month or more to clear customs). Once it's in the hands of Royal Mail, they'll either return it to Lithuania or forward it to the US (I've no idea how long it typically takes things to clear US customs)

[RussWWFC]

Same situation here, my parcel arrived at Heathrow 4 days ago and has just been sat there doing nothing.

'Please come back later' is the arrogant status that I get on the tracking website

Absolutely disgusting service holding onto it for so long, but reading all these replies I may be in for an even longer wait

[brenigan]

I have the same problem ... but my parcel allegedly stuck in heathrow since july 22th
Looks like it ain't a single problem .. so it would have been nice to have some official statement from RM or whoever is responsible ..