My Parcel Has Not Shown Up

[mike20036]

Hi there I brought a Item from eBay. The seller posted It on 29.6.15 by 2nd class via Royal Mail Signed For. And now It Is 10th July and waited for about 2 weeks now and It has not shown up. Should I ring my local post office to see If It Is there? Thanks for your time.

[TrueBlueTerrier]

Hi there I brought a Item from eBay. The seller posted It on 29.6.15 by 2nd class via Royal Mail Signed For. And now It Is 10th July and waited for about 2 weeks now and It has not shown up. Should I ring my local post office to see If It Is there? Thanks for your time.

No contact the sender, he has the responsibility under distance selling regulations to get the item to you. He has subcontracted the delivery to Royal Mail so he should contact them, not you.

The Post Office won't have it anyway. They are 2 different companies now.

[mike20036]

Hi there I brought a Item from eBay. The seller posted It on 29.6.15 by 2nd class via Royal Mail Signed For. And now It Is 10th July and waited for about 2 weeks now and It has not shown up. Should I ring my local post office to see If It Is there? Thanks for your time.

No contact the sender, he has the responsibility under distance selling regulations to get the item to you. He has subcontracted the delivery to Royal Mail so he should contact them, not you.

The Post Office won't have it anyway. They are 2 different companies now.

I'll shall do that and thanks for your help.

[mike20036]

Well I tracked my parcel on RM website. It says returned to sender and when I clicked on full tracking details with this status.

23/07/15 14:04 AT DELIVERY OFFICE BURY PDO

I don't know how my parcel ended up there. Does that mean I can collect my Item from that office then? Thanks for your time.

[SpacePhoenix]

Well I tracked my parcel on RM website. It says returned to sender and when I clicked on full tracking details with this status.

23/07/15 14:04 AT DELIVERY OFFICE BURY PDO

I don't know how my parcel ended up there. Does that mean I can collect my Item from that office then? Thanks for your time.

Is that the nearest delivery office to you or to the sender? Could you please post all the tracking entries?

[mike20036]

Well I tracked my parcel on RM website. It says returned to sender and when I clicked on full tracking details with this status.

23/07/15 14:04 AT DELIVERY OFFICE BURY PDO

I don't know how my parcel ended up there. Does that mean I can collect my Item from that office then? Thanks for your time.

Is that the nearest delivery office to you or to the sender? Could you please post all the tracking entries?

It's the nearest delivery office to me. Here are the tracking entries http://m.imgur.com/SUMpTRA" onclick="window.open(this.href);return false;

[TrueBlueTerrier]

You could but without the red card they won't/can't hand it over.

However as you have the tracking number you could try booking a redelivery online - that MIGHT work. http://www.royalmail.com/personal/recei ... redelivery" onclick="window.open(this.href);return false;

But if it has gone back to sender then I would contact them and get them to resend.

[mike20036]

You could but without the red card they won't/can't hand it over.

However as you have the tracking number you could try booking a redelivery online - that MIGHT work. http://www.royalmail.com/personal/recei ... redelivery" onclick="window.open(this.href);return false;

But if it has gone back to sender then I would contact them and get them to resend.

What do I put In for redelivery since they never left a red card which Is very strange. Thanks for the Information thought :)

[baldrick]

What do I put In for redelivery since they never left a red card which Is very strange.

I had a packet returned to seller. There was no red card left. I had to pay the seller another £6.40 to have it reposted as he was informed by RM that I had failed to collect it from DO.
I asked my postman why he had not left a card, and he said that another postman had been covering his round that day and had run out of cards.
If your DO isn't too far you might try going there with proof of id and address and explain what has happened. They might be able to help you.

[mike20036]

What do I put In for redelivery since they never left a red card which Is very strange.

I had a packet returned to seller. There was no red card left. I had to pay the seller another £6.40 to have it reposted as he was informed by RM that I had failed to collect it from DO.
I asked my postman why he had not left a card, and he said that another postman had been covering his round that day and had run out of cards.
If your DO isn't too far you might try going there with proof of id and address and explain what has happened. They might be able to help you.

I can't believe my postman never left a red card. I just contact the seller and ask for a redelivery. And pay another £6.00 for postage.

[TrueBlueTerrier]

You could but without the red card they won't/can't hand it over.

However as you have the tracking number you could try booking a redelivery online - that MIGHT work. http://www.royalmail.com/personal/recei ... redelivery" onclick="window.open(this.href);return false;

But if it has gone back to sender then I would contact them and get them to resend.

What do I put In for redelivery since they never left a red card which Is very strange. Thanks for the Information thought :)

If I remember correctly all you need is the tracking number and your own name and address details.

[SpacePhoenix]

The strange part is there's no entry there for a attempt at delivery, which I would have expected to see in the tracking

[Snaggletooth]

The strange part is there's no entry there for a attempt at delivery, which I would have expected to see in the tracking

Surcharge to pay and the grey card has gone astray?

[meercat]

I can't believe my postman never left a red card. I just contact the seller and ask for a redelivery. And pay another £6.00 for postage.

Hi Mike, I'm not trying to apportion blame or make excuses but I've know people to have picked up pizza leaflets from their door mat and put them straight into the bin no noticing a red card is alongside them. Another possibility is the postie ran out of cards and intended putting one through the next day but was moved on to a different delivery, fell sick, or simply forgot. Either way not great but RM handle millions of packets per week and 99.9% get through no problem. Have a word with your postie if you spot him he wont bite, hopefully.

[mike20036]

I can't believe my postman never left a red card. I just contact the seller and ask for a redelivery. And pay another £6.00 for postage.

Hi Mike, I'm not trying to apportion blame or make excuses but I've know people to have picked up pizza leaflets from their door mat and put them straight into the bin no noticing a red card is alongside them. Another possibility is the postie ran out of cards and intended putting one through the next day but was moved on to a different delivery, fell sick, or simply forgot. Either way not great but RM handle millions of packets per week and 99.9% get through no problem. Have a word with your postie if you spot him he wont bite, hopefully.

You have a valid point there. Anything could happend out of those possibility. We all make mistakes and nobody Is perfect at the end of the day.