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Tracking item

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Victoriacutajar
Posts: 2
Joined: 08 May 2015, 03:53
Gender: Female

Tracking item

Post by Victoriacutajar »

So I live in Canada I've been tracking my package with Royal Mail. & today I got a notification that my item was undelivered and wrongly directed. I'm very worried what is going on with my parcel. Any advice?
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12115
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Tracking item

Post by SpacePhoenix »

You need to contact the Canadian post. Would Toronto be the right part of Canada for you? If it's not then it's probably been sent back to Canadian's Post's central hub to be forward onto the correct delivery office
Victoriacutajar
Posts: 2
Joined: 08 May 2015, 03:53
Gender: Female

Re: Tracking item

Post by Victoriacutajar »

Toronto is the right part for me. I contacted my Canadian post & apparently the item was sent to a different part of Ontario by mistake! & then it said it was being redirected. So I'm hoping now it will come to my correct address! Thank you so much for your advice! :)