undelivered parcel! FRUSTRATION!

[MrMen101]

Hi, I'm not sure where to post this on this forum so I've settled ask the admin section.

On 13/3/14 I sent out a parcel on tracked returns to Mazuma Mobile which contained a fairy new iPhone 6 Plus (gold) that I was meant to receive £360 for of Mazuma Mobile through bank transfer. I went to the Post Office on 13/3/14 and told the lady behind the desk I'd like to send this back on tracked returns. She said okay and started to scan my parcel when she asked me what's in the parcel sir? I told her there's a phone in the parcel and immediately her colleague (a middle aged shifty looking Asian man looked at my parcel with eye contact even though he was serving another customer in the next counter. I found this quite strange and suspicious at the time but I thought nothing of it. So I continued with the process of sending my parcel and the lady asked me if there's a battery inside? So I said yes. She gave me a receipt with a tracker number and i left the branch.

Now, whenever I've sent out parcels with royal mail before I always get a tracking number and when I do check online a a one day later, it always said that the parcel was posted at this branch blah blah and now now being processed at the MC and eventually being ready for delivery and so on. I've tracked my parcel online with royal mail and even spoke to an advisor on the phone. Online it says Status: We have your item Item --721673457GB was posted at 6 - 8 Station Ro UB3 4DA on 13/03/15 and is being progressed through our network for delivery, and the advisor I spoke to said the same thing your parcel/item that was sent on the 13/3/14 is currently being processed and it has not being scanned anywhere else other than your local post office.

I don't know weather I'm jumping to conclusions but I'm positive that shifty looking man has stolen my parcel once he over heard what was inside my parcel. Royal mail are now offering me £50 compensation if it does not tun up after 10 working days (which they said will be on the 26/3/14. I know I was stupid and should used the special delivery service for an item like mine, but either way this is pure THEFT! £50 compensation for £360 that means I've lost over £300. I will be paying the branch a visit with my receipt once this 10 days are over and will demand to speak to the branch manager if there is one. I'm wondering if they'll access the CCTV for me or would I have to get the police involved first?

Apologies if this was a bit long.
Any advise would be helpful.

[aposter]

Nice veiled rascist post

[DGP1]

If you believed the package to have been stolen then you need to contact the police, they in turn will contact the RM Security branch and it will be dealt with, of course it could just have been lost somewhere but reporting it will prove it either way.

[Snaggletooth]

Nice veiled rascist post

Seconded.

There is a general problem with enforcement of the dangerous goods act in the Post Office, the PO is probably on the cusp of being fined, and mobile phones are problematic in this respect. So it would be natural for a subpostmaster or mistress to take an interest in this transaction.

Which brings me to the obvious question: did you put the phone inside a box before putting it in the Mazuma envelope? Because if it's not in "rigid packaging" then it may have fallen foul of the dangerous goods act.

If the branch accesses the CCTV this is a breech of the data protection act and invalidates it as evidence in a court. Only the approved engineers and the police should do this.

[MrMen101]

Nice veiled rascist post

Seconded.

There is a general problem with enforcement of the dangerous goods act in the Post Office, the PO is probably on the cusp of being fined, and mobile phones are problematic in this respect. So it would be natural for a subpostmaster or mistress to take an interest in this transaction.

Which brings me to the obvious question: did you put the phone inside a box before putting it in the Mazuma envelope? Because if it's not in "rigid packaging" then it may have fallen foul of the dangerous goods act.

If the branch accesses the CCTV this is a breech of the data protection act and invalidates it as evidence in a court. Only the approved engineers and the police should do this.

Yes, I put the phone inside it's original box with the lid on and then put it inside the Mazuma bag. I even wrote my returns address on top of the bag where there was a section for it. I just cannot understand how a parcel with with a company address written on it in capital letters and even a returns address can go missing. What leads me to think that it was stolen is because my parcel wasn't scanned anywhere else apart from the post office branch I handed it over to. I don't see how I will not get the police involved in this really because this is theft at it's worst.

[SpacePhoenix]

How was the battery packed within the package?

EDIT: Can you try the tracking number at http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; and post all the entries?

[feduppostie]

Nice veiled rascist post

Indeed a post stating the man behind the counter looked shifty would have been a lot better received than the one the OP put

[MrMen101]

How was the battery packed within the package?

EDIT: Can you try the tracking number at http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; and post all the entries?

The battery was inside the iPhone. Taking out the battery would require dismantling the iPhone so the battery had to stay inside, as Mazuma mobile also requested.

Yes, here is what comes up when I use track and trace. It's only being scanned at the branch I handed it over to, nowhere else.

Your tracked items details
Reference number: XB721673457GB


Date Time Status Track point

13/03/15 11:22 ACCEPTED AT POL 6 - 8 Station Ro UB3 4DA

[TrueBlueTerrier]

Have you tried the obvious and contacted Mazuma - the tracking may have failed but there is a chance they received it.

[SpacePhoenix]

Have you tried the obvious and contacted Mazuma - the tracking may have failed but there is a chance they received it.

Items with barcodes beginning XB aren't scanned in mail centres at all. I would assume in delivery offices that they get treated as recorded delivery

[MrMen101]

Have you tried the obvious and contacted Mazuma - the tracking may have failed but there is a chance they received it.

Yes, and Mazuma sent me a email stating that my order is expiring soon.

Hello

We approved your sale order (---27359) on 11-03-2015 and it will expire on the 25-03-2015.

We'd like to remind you that we have yet to receive your item.

[matta]

Xb barcodes are treated as tracked, i deliver to a lot of firms and any with this code are even scanned as inaccesible on saturday if the firm has a retention. Also the receiving do would scan this as entered the office for delivery so i can safely say your parcel is definetly lost in transit/stolen