Tracked item frenzy

[IcanthelpthewayIam]

remember the customer is the sender not the recipient

Until you get to the recipients property and they become the customer as i was informed on here recently

nope the customer is always the sender, never the recipient

[A2B]

remember the customer is the sender not the recipient

Until you get to the recipients property and they become the customer as i was informed on here recently

nope the customer is always the sender, never the recipient

So how can we get customer complaints from the recipient?

[IcanthelpthewayIam]

remember the customer is the sender not the recipient

Until you get to the recipients property and they become the customer as i was informed on here recently

nope the customer is always the sender, never the recipient

So how can we get customer complaints from the recipient?

anybody can complain they dont even need to be the sender or recipient, they are just complaints not necessarily need to be described as "customer" complaints

[A2B]

remember the customer is the sender not the recipient

Until you get to the recipients property and they become the customer as i was informed on here recently

nope the customer is always the sender, never the recipient

So how can we get customer complaints from the recipient?

anybody can complain they dont even need to be the sender or recipient, they are just complaints not necessarily need to be described as "customer" complaints

I'll remember that next time we get a lecture on "customer complaints"

[midvillain]

Tell Moya,i've sent her 2 so far within the last few weeks,if more and more of us do it it would raise eyebrows at RM HQ,and stop this relentless first time delivery bollox.

If you want to,PM me your office address/managers name/s and what they are asking you to do.
In complete confidence of course.

Your call guys,cause it aint gonna stop as it is now is it?

You're right there. I think I will grass them up to Moya. It's irritating being nagged day in, day out. It has to be accepted that you can only do what you can do.

[midvillain]

Wouldn't it be a good idea if the postman/woman got the bonuses for tracked items and mail we take instead of managment

Yes!

[DGP1]

The percentage thing is bullshit anyway, if I only take out 2 and bring 1 back then that's 50%........if I take out 10 and bring back 1 then that 90% so the whole thing makes no sense at all.

Of course, we can just throw them at the door (like I know many people are doing) that would certainly help with the numbers

[SpacePhoenix]

Does the "Tracked" product have a future? With RM bringing in barcodes (and tracking) on most parcels by the end of the year (presumably 100% by the end of next year), it'll make "Tracked" seem like a pointless product as eventually every parcel will be tracked anyway. I wouldn't be surprised to see tracking also appear eventually on all large letters and long term literally everything apart from d2d.

[arnold cheshire]

Does the "Tracked" product have a future? With RM bringing in barcodes (and tracking) on most parcels by the end of the year (presumably 100% by the end of next year), it'll make "Tracked" seem like a pointless product as eventually every parcel will be tracked anyway. I wouldn't be surprised to see tracking also appear eventually on all large letters and long term literally everything apart from d2d.

has long as they allow time for this

[miles_peters]

RM is terrified of losing the AMAZON contract. They want us to deliver them no matter what, how or where. I can understand how important amazon has now become in this industry its a company that's expanding its contents everyday. I'm waiting for the complaints to come in and the claims to start, but could RM with the direction it has now pointed itself in survive without THE AMAZON CONTRACT.

[janitor]

Amazon come and go as the mood takes them, if RM can't match the price of other carriers they don't get the work. Amazon just cares that the item gets out of their warehouses as soon as possible. They usually send my parcels through Hermes, but the last few parcels have come through RM, after the last Hermes parcel was scanned as delivered and signed for 24 hours before they attempted to deliver it.

[Budfrog]

remember the customer is the sender not the recipient

Until you get to the recipients property and they become the customer as i was informed on here recently

nope the customer is always the sender, never the recipient

So how can we get customer complaints from the recipient?

anybody can complain they dont even need to be the sender or recipient, they are just complaints not necessarily need to be described as "customer" complaints

I'll remember that next time we get a lecture on "customer complaints"

They are both customers the main difference being that the sender pays for the service.

[Soulazydll]

This whole thing really pisses me off!!!! Sure I could achieve 100% if I doorstep and sling over fences.

I will never do that, I take responsibility for every parcel I deliver, it's safe, either delivered or back at the office. Never had a problem until this shitty first time delivery bollocks.

[Hitcher]

I stopped trying neighbours when they questioned the overtime I was booking because of it. Can't have it both ways!

[Chelseablue]

People go to work end of , that's not our fault !,,,,,