Help, was I misinformed? Refused delivery issue. :(

[frink]

Hi, I sent a parcel using RM next day Saturday delivery. It arrived at its destination but has been refused by someone, I think the problem is that the address is a RM post office itself. Originally I was going to use parcel force 48 because of the "Send to a post office instead of home address for ease of pick-up" option, but when I got to my PO the teller said that I could just use the RM sat deliv & that it'd still get there & it'd save me £££. Was she wrong? I'm kind of confused as to why the PO refused to take the package. I have tracking obviously, but there is no return address on the parcel that I know of, so I'm a little concerned that its going to fall into the depths of mail hell. Any help/info/insight would be great. Thanks!

[Lounge Lizard]

Hi, I sent a parcel using RM next day Saturday delivery. It arrived at its destination but has been refused by someone, I think the problem is that the address is a RM post office itself. Originally I was going to use parcel force 48 because of the "Send to a post office instead of home address for ease of pick-up" option, but when I got to my PO the teller said that I could just use the RM sat deliv & that it'd still get there & it'd save me £££. Was she wrong? I'm kind of confused as to why the PO refused to take the package. I have tracking obviously, but there is no return address on the parcel that I know of, so I'm a little concerned that its going to fall into the depths of mail hell. Any help/info/insight would be great. Thanks!

think she was wrong and the parcel was refused because it didn't comply with the following ;

Arrangement for Poste Restante Services, December 2010
If we have the facilities available at the Post Office branch you choose, we may allow you to use that branch as your address in certain circumstances and for a limited time. This is known as the Poste Restante service and is only available if you are travelling around and in practice unable to have your post delivered any other way.
It is your responsibility to ensure that anyone sending a letter to you addresses it with the words ‘to be called for’ or ‘Poste Restante’ and your full and correct surname clearly set out, as well, of course, as the address of the Post Office branch.
You may collect a Poste Restante letter from the Post Office branch during normal opening hours.
We may refuse to hand over a letter if we are not satisfied as to your identity and may treat it as undeliverable – see below.
We will keep a Poste Restante letter for collection for 14 days if it was posted in the UK (including the Channel Islands and Isle of Man); for one month if it was posted overseas; and for two months if it is addressed to a Post Office branch at a sea port if you are arriving by ship; after which it will be returned as undeliverable.
We may refuse to keep a letter for collection if we think the service is being misused and will treat it as undeliverable in accordance with the Inland Letter Post Scheme as we will any letter not collected within the timescales referred to above.

[frink]

Ugh, thanks. So disappointing. I hope since I have a tracking number that I can get it back somehow...

[Lounge Lizard]

Ugh, thanks. So disappointing. I hope since I have a tracking number that I can get it back somehow...

Yes, and all the easier if you put your return address on the parcel.