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Not Enough Postage

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jruston
Posts: 3
Joined: 13 Mar 2014, 17:56
Gender: Male

Not Enough Postage

Post by jruston »

Hi,

I just sent a parcel via International Standard to the Netherlands, using a "Post & Go" box in a post office. It told me it would cost £3.20, but when it printed the label it said the weight was 0.00kg.

I questioned this and they said it was probably fine so I sent it off. I just checked the Royal Mail site and apparently it should have cost £3.70 to send, so I didn't pay enough postage.

My question is, what will happen to this item? Will it get to its destination? It had my return address on the back, at least.

Thanks,
Jake.
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Not Enough Postage

Post by Snaggletooth »

Jake, I will have leave it to one of the RM bods to tell you what happens next, but I thought I would confirm that what happened to you is possible if you don't put your parcel on the scales promptly when the machine tells you to. A software update a couple of years ago largely eliminated the issue but it still happens very occasionally.

I suppose the question to RM staff is: do the black & white Post & Go labels get checked by revenue protection like everything else? If so, will the item be marked Return To Sender?
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Lounge Lizard
EX ROYAL MAIL
Posts: 9458
Joined: 06 Aug 2007, 21:54

Re: Not Enough Postage

Post by Lounge Lizard »

I would not have thought that 'Post And Go' would be anything of a priority for Revenue Protection so there must be a fair chance that it will get through okay. :Very Happy
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jruston
Posts: 3
Joined: 13 Mar 2014, 17:56
Gender: Male

Re: Not Enough Postage

Post by jruston »

Just to tell you what happened, it did end up going through :) Seemed to take a while though, but it got there in the end :p
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