ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Big delay on international items SouthEast/East England!

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
box13
Posts: 3
Joined: 14 Aug 2014, 01:31
Gender: Male

Big delay on international items SouthEast/East England!

Post by box13 »

Hi all!
I have two items delayed within United Kingdom.
First delayed 29 days !!! sent from Dartford , South-East England.
2nd delayed over 20 days !!! sent from Colchester , East England.
We are located in East Europe and these items usually received via GLS , but these my 2 items are never delivered by Royal mail to GLS courier.
Please tell me is there any problem in England, are they stolen? Maybe must open claim in Royal Mail after 30 days from sending?
Both items are with tracking number, on Royal mail Tracking site says:

1st:
Your item, posted on 15/07/14 with reference RN=========GB has been passed to the overseas postal service for delivery in ========= (my country)

2nd:
Status: Please try again.
The reference number you have entered may be incorrect. Please check and try again. Find out more about tracking reference numbers.
Information on your International Signed item is not yet available.

Please, help me! :neutral:
Top
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72624
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Big delay on international items SouthEast/East England!

Post by TrueBlueTerrier »

https://gls-group.eu/EU/en/parcel-tracking" onclick="window.open(this.href);return false; what does this site report
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Top
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12114
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Big delay on international items SouthEast/East England!

Post by SpacePhoenix »

What entries are there for each when tried at http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; ?

That'll give all entries before an item leaves the UK?

What was the contents? It could be that the contents are a restricted/prohibited item from being sent by air
Top
box13
Posts: 3
Joined: 14 Aug 2014, 01:31
Gender: Male

Re: Big delay on international items SouthEast/East England!

Post by box13 »

No information for these items in GLS tracking.
On this link Royal mail track shows:

1st item:
16/07/14 AM DESPATCHED TOGLS BULGARIA BULGARIA
15/07/14 20:32 DESPATCHABLE TOHWDC SIGNED FOR ROAD 3 MEDWAY MAIL CENTRE
15/07/14 19:13 COLLECTED MEDWAY MAIL CENTRE
15/07/14 11:55 ACCEPTED AT POL 2 - 4 Fleetdale DA2 6JB

2nd item:
Sorry, there has been a problem with reference number you've entered. Please try again.

There are mechanical watch movements inside. I believe there are local problem and first item is never delivered to GLS in UK.

I have many other purchases and received with no problem.
Top
box13
Posts: 3
Joined: 14 Aug 2014, 01:31
Gender: Male

Re: Big delay on international items SouthEast/East England!

Post by box13 »

Friends, I am very disappointed by this delay. I will get my money from paypal likely, but both sellers seem to have no intention to contact the Royal Mail to open claims.
30-40 days are very long delay and I think that things are stolen.
Has this forum a connection with the Royal Mail? Can I send a private message with both tracking numbers and them checked by an employee, whether stolen or delayed somewhere? I do not want the two numbers to be public here, but I can send them to an employee if there is one here. I am 7 years buyer from UK with red star on ebay, and this is first similar delay in the last 2 years, after over 350 small packets received with no problems in the last 2 years by Signed-for.
Top
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72624
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Big delay on international items SouthEast/East England!

Post by TrueBlueTerrier »

box13 wrote:Has this forum a connection with the Royal Mail?
No
box13 wrote:Can I send a private message with both tracking numbers and them checked by an employee,
No



We do remind people of this on every page
We have no affiliation with either Royal Mail or the CWU
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Top

Return to “CUSTOMERS”