Threatened by customer. Options?

[TrueBlueTerrier]

Print the last page of this document and post it next time. Disclaimer: I don't know if this is acceptable practice but it's certainly sensible.

http://www.stopjunkmail.org.uk/guide/to ... r-form.pdf" onclick="window.open(this.href);return false;

Its not allowed unfortunately http://news.bbc.co.uk/1/hi/uk/5294708.stm" onclick="window.open(this.href);return false;

I take it people can't take a joke on this site.If the
guy threatens you just report him to the law or refuse
to deliver to his address.Unless he officially opts out of
receiving D2d just keep delivering it!

If you don't indicate its a joke - how can we tell.

We even make it easier for you and provide smilies all you have to do is use you mouse to click on them

This and this one and even this one are all good for making it obvious you are having a joke rather than giving bad advice.

[blakeyboy]

Ok sorry I'll do that from now on

[krussel]

Ok sorry I'll do that from now on

We don't really mean to have a pop and we love joke on here in the right place

Its just you need to be a little careful sometimes.

When you have been here a while you will see that people come on with genuine troubles which are really getting them down.

[Chelseablue]

Put the whole weeks d t ds for you're walk thru ,hell love that

[spiderj]

As long as its nipped in the bud,no reasons to be spoken to like that.

Me I play a well known shooting game and curse loudly shouting
"Take that ye blighters" or some such similar

[datasaint]

Print the last page of this document and post it next time. Disclaimer: I don't know if this is acceptable practice but it's certainly sensible.

http://www.stopjunkmail.org.uk/guide/to ... r-form.pdf" onclick="window.open(this.href);return false;

Its not allowed unfortunately http://news.bbc.co.uk/1/hi/uk/5294708.stm" onclick="window.open(this.href);return false;

I think in individual cases management should give a form to the customer.

Are we allowed to verbally instruct customers how to opt out if they request it?

[spiderj]

Unsure but technically if the information is already in the public domain then yes....
Me personally....I tell the customer what their options are...might cost me a minute or two but at least they feel "listened to" and occasionally informed.

[TrueBlueTerrier]

Yes you can, you can even give them a card you produced if you decide to make one up - as long as they have asked you for the information. For commercial reasons we are not allowed to tell people without them asking, and we certainly are not allowed to do a self D2D like Roger did.

[scoobydo79]

Involve the police He threatened You while You were doing Your job.This is not to be tolerated

[NWpostie]

I would have insisted that the customer apologises to me personally rather through the Manager, he had to have the moral courage to atone for his actions.