Hi,
Any advice, I have a parcel that was sent to me on the 1st May and was tracked (thankfully).
I got a follow-up from the company who sent it to me to review it, when I realised I hadn't received it so I tried to track it.
When I track it I get the following details:-
Date Time Status Track point
12-MAY-2014 06:30 Mis-Sort Scan at Delivery Office - Redirected Oxford DO
12-MAY-2014 06:13 Ready For Delivery Oxford DO
10-MAY-2014 22:09 Accepted at Inward Mail Centre Swindon Mail Centre
10-MAY-2014 07:10 Accepted at Outward Mail Centre Swindon Mail Centre
07-MAY-2014 06:15 Mis-Sort Scan at Delivery Office - Redirected Oxford DO
07-MAY-2014 06:15 Ready For Delivery Oxford DO
06-MAY-2014 22:28 Accepted at Inward Mail Centre Swindon Mail Centre
06-MAY-2014 10:21 Forwarded - MISSORTS Oxford DO
06-MAY-2014 10:15 Mis-Sort Scan at Delivery Office - Redirected Oxford DO
06-MAY-2014 06:28 Ready For Delivery Oxford DO
06-MAY-2014 04:28 Sales Order Raised
04-MAY-2014 13:18 Accepted at Inward Mail Centre Swindon Mail Centre
03-MAY-2014 08:51 Forwarded - MISSORTS Oxford DO
03-MAY-2014 08:50 Mis-Sort Scan at Delivery Office - Redirected Oxford DO
03-MAY-2014 06:28 Ready For Delivery Oxford DO
02-MAY-2014 22:20 Accepted at Inward Mail Centre Swindon Mail Centre
02-MAY-2014 07:12 Accepted at Outward Mail Centre Swindon Mail Centre
01-MAY-2014 17:03 Pre-advice Received
I have phone Royal Mail who were not able to help much other than to say it is "Ready for Delivery" today, when I pointed out it is currently stating "Mis-Sort Scan" (for the 4th time) and that it has been "Ready for Delivery" 4 times, all they could do was advise me to wait.
They did confirm that the address and post code was spot on, so I really don't know what the problem is or how to resolve it - any ideas?
Many thanks in advance!
Jason.
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My parcel is going round in circles (literally)
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Gravity17
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TrueBlueTerrier
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Re: My parcel is going round in circles (literally)
Now that you have been in contact with the Call Centre they should be sending the manager a report asking them for information. With that hopefully it should mean any query they have will be resolved and delivery will happen.
If there is no change on the merry go round today, I would suggest popping into the Callers Office (I take it the Delivery Office on the scans is your local one) and explain what's happening on the tracking system hopefully that will help resolve any problems they are having. Take ID with you and they may even be willing to hand it over, but thats not very likely.
If there is no change on the merry go round today, I would suggest popping into the Callers Office (I take it the Delivery Office on the scans is your local one) and explain what's happening on the tracking system hopefully that will help resolve any problems they are having. Take ID with you and they may even be willing to hand it over, but thats not very likely.
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SpacePhoenix
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Re: My parcel is going round in circles (literally)
What's the postcode for where it's meant to be going? I'm wondering if the road where it's meant to be going to is split between two delivery offices
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PostHunny
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My parcel is going round in circles (literally)
Having worked in the Royal Mail sorting office before I can tell you mist likely some idiot keeps putting it in the wrong section or they are having trouble reading the post code.
I would go up to the sorting office yourself and ask reception and explain your situation
I would go up to the sorting office yourself and ask reception and explain your situation
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aiden01
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My parcel is going round in circles (literally)
Couple of years late nowPostHunny wrote:Having worked in the Royal Mail sorting office before I can tell you mist likely some idiot keeps putting it in the wrong section or they are having trouble reading the post code.
I would go up to the sorting office yourself and ask reception and explain your situation
