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Help!
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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ald26
- Posts: 4
- Joined: 27 Mar 2014, 09:17
- Gender: Female
Help!
I ordered an item online, which was being shipped with tracking, from America. I've had it delivered to where I work, as I'm never home and hate going to the delivery office. I checked the tracking info today, and it was last updated yesterday with the following: "Your item, posted on 25/03/14 was delivered in EASTERN CENTRAL 1 PDO on 26/03/14. Thank you for using our Airsure® service." What does this mean? I've not received my item.
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TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72624
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: Help!
type your details into this site http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; it usually has more information and a different status. If you want copy and paste the output here and IF we can decipher it we will try to help.
http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;
http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;
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ald26
- Posts: 4
- Joined: 27 Mar 2014, 09:17
- Gender: Female
Re: Help!
Thanks so much :) That was a little more helpful. This is what it produced:
Date Time Status Track point
26/03/14 08:36 DELIVERED26/03/14 EASTERN CENTRAL 1 PDO
26/03/14 00:31 ON DELIVERY EASTERN CENTRAL 4 PDO
25/03/14 23:52 RECEIVED AT PDOEASTERN CENTRAL CITY EASTERN CENTRAL CITY
25/03/14 04:07 DESPATCHABLE TOEASTERN CENTRAL CITY HEATHROW WORLDWIDE DC
I don't really understand though, because if it had been delivered then surely it would be showing the address that I had the item posted to? I have no idea what "Eastern Central 1 PDO" is. Do you think I should call Royal Mail and ask?
Date Time Status Track point
26/03/14 08:36 DELIVERED26/03/14 EASTERN CENTRAL 1 PDO
26/03/14 00:31 ON DELIVERY EASTERN CENTRAL 4 PDO
25/03/14 23:52 RECEIVED AT PDOEASTERN CENTRAL CITY EASTERN CENTRAL CITY
25/03/14 04:07 DESPATCHABLE TOEASTERN CENTRAL CITY HEATHROW WORLDWIDE DC
I don't really understand though, because if it had been delivered then surely it would be showing the address that I had the item posted to? I have no idea what "Eastern Central 1 PDO" is. Do you think I should call Royal Mail and ask?
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TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72624
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: Help!
Yes probably best, although it might be worth checking with whoever accepts your post where you work.
As to final address for delivery - they can't display that because of legal considerations such as the Data Protection Act etc.
Other considerations are did the sender put the correct and full address on the item, could someone else have accepted the item on your behalf.
The status 26/03/14 08:36 DELIVERED26/03/14 EASTERN CENTRAL 1 PDO - means that a Delivery Office called Eastern Central (probably post code EC1) scanned it as they delivered it - but not where they delivered it.
Good luck.
As to final address for delivery - they can't display that because of legal considerations such as the Data Protection Act etc.
Other considerations are did the sender put the correct and full address on the item, could someone else have accepted the item on your behalf.
The status 26/03/14 08:36 DELIVERED26/03/14 EASTERN CENTRAL 1 PDO - means that a Delivery Office called Eastern Central (probably post code EC1) scanned it as they delivered it - but not where they delivered it.
Good luck.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
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ald26
- Posts: 4
- Joined: 27 Mar 2014, 09:17
- Gender: Female
Re: Help!
Thanks! The lady I spoke to on the phone just now was very helpful, she said she'd look into it and get back to me, so hopefully some more light will be shed on this for me. Hopefully, the office assistant is just being a wee bit tardy with the post and I'll get it today! Wouldn't normally be so antsy, but I've recently had a lot of bad luck with sending and receiving things via Air Mail 