returned to sender

[Danielleredhead]

I wonder if anyone could help me shed some light have tried customer services and they were not overly helpful. I sent two parcels via special delivery on the 20th December the smaller parcel was received but the larger one was redirected to the checking centre now I understand that they have procedures to follow that's fine but when i sent the parcel i checked that it met the restricted and prohibited item criteria so anyway i phoned customer services and they said they had no more info than i did this was the first week of Jan they told me to wait a week which i have done. So i find that the parcel has still not made it to my recipient a bit frustrating they were Xmas pressies so phoned customer services again on Saturday and it is being returned to me which would be fine but they do not know the reason and it was meant to get to me on the 10th so ive been told to wait another week this is a month now since i originally sent the parcel i just wondered if anyone could explain to me the procedures i have looked at terms and condition and spoke to customer services extremely frustrated sorry that this is long winded.

[fishtank]

What shows up on the track details?

http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;

[Danielleredhead]

On my detail it says that they believed the item had prohibited content so sent it to be examined and that's what it still says on there now but when i spoke to customer service they said it had now been sent to returns centre and that parcel should have been delivered Friday 10th and to give it another week but on my tracking should it not say that as well but also the lady said that usually when they return an item they will put the reason but there's not one so im confused as to why its not being sent to my recipient.

[TrueBlueTerrier]

can you cut and paste the results -

[Danielleredhead]

Parcel subject to examination

This parcel has been identified as containing items suspected of being prohibited or dangerous. The contents are being examined. If found to be compliant, the parcel will be delivered to the intended recipient. Posting prohibited or dangerous items may be a breach of transport regulations and/or Royal Mail terms and conditions. If we do find any such item(s) we may dispose of them.

Find out more about prohibited goods and restricted goods.

[harry84]

Parcel subject to examination

This parcel has been identified as containing items suspected of being prohibited or dangerous. The contents are being examined. If found to be compliant, the parcel will be delivered to the intended recipient. Posting prohibited or dangerous items may be a breach of transport regulations and/or Royal Mail terms and conditions. If we do find any such item(s) we may dispose of them.

Find out more about prohibited goods and restricted goods.

Can you confirm what is posted when you insert the tracking no here? http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;

It would look different to what you have posted above, although this is helpful.

What was in the packet in question?

[Danielleredhead]

So there was a deodrant and shower gel gift set a nivea facial gift set and no7 make up and moisturizer gift set a onesie, boots and moccasins and when i checked restricted items you are allowed to send no more than two aerosols whichs there's not and its not allowed to be over 500ml which its not so cant understand as you can see i have followed the prohibited and restricted items policy

[Danielleredhead]

So its gone to southend then Chelmsford collected at chelmsford despatchable to tyneside then returned to stansted airport then returned to national returns centre that's it from there

[Snaggletooth]

If the packet contained any aerosols then it needed special handling. You are not allowed to send more than 2 aerosols per packet or any aerosols that are bigger than 500ml per can or any aerosols with certain specific contents (e.g. paint). It sounds like your parcel did not fall foul of these rules. However, if you send any aerosols at all, even within these rules, you have to declare so at the point of sending. Basically, the clerk at the Post Office has to apply a restricted items label to the parcel so that RM would know to treat it differently. If that didn't happen then I guess that Royal Mail will have to divert it: see other threads on here about items classed as dangerous goods.

[Danielleredhead]

Ok will do though when i sent the item i did declare that there was an aerosol in there that was part of a gift set and was 150ml and the desk clerk said that was ok?? But thank you i am just going to wait and see if not got my parcel bk then i will be following it up but thank you for all your help