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Mail Order Return - some help please!

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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harry84
Posts: 181
Joined: 12 Dec 2012, 20:12
Gender: Male

Mail Order Return - some help please!

Post by harry84 »

Hello everyone

Having recently commented on a similar post ( http://www.royalmailchat.co.uk/communit ... =6&t=59242" onclick="window.open(this.href);return false; ) I now ironically find myself in a similar predicament. :d'oh!

I sent some goods back to an online store using a Royal Mail prepaid label which had an address in Yorkshire (Selby IIRC, YO postcode). Tracking is as follows:

06/01/14 15:26 ON DELIVERY MANCHESTER MAIL ORDER RET
31/12/13 14:33 ACCEPTED AT POL 79 The Rock BL9 0NB

Not bothered about the timescale as I know we have had New Year's Day in between. However I am concerned that the location for yesterday's ON DELIVERY scan (nothing since also...) is MANCHESTER MAIL ORDER RET when the address is in Selby.... My attention was then drawn to this post on the earlier thread:
Was it a catalogue return?
If so it may have been initially missorted. We've had a couple that have been attempted to be delivered back to the sender before their true destination was realised.
It may be worth checking at your local delivery office to see if they are holding an item for you.
Do you reckon it's worth checking with my DO? I know I am ultimately covered but a) could do without the hassle and b) i'm sending it back for an exchange and really want the new stuff they should be sending me in return!

Thanks as ever.
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tap89
Posts: 2
Joined: 22 Jul 2014, 12:40
Gender: Female

Re: Mail Order Return - some help please!

Post by tap89 »

Hi

i am having the same problem.
I returned something to ASOS in Selby in June. They still have not received the items.
The tracking keeps showing the item going back and forth from Manchester Mail Order RET.
Royal Mail are not doing anything about it. It’s been a month, and the item has not arrived at ASOS. But Royal Mail are saying it is ASOS' responsibility to get it from this mail centre.

I don't know what to do. I just want the items back at this rate. its worth over £200.

can anyone help??
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SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12114
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Mail Order Return - some help please!

Post by SpacePhoenix »

Can you both please post the output of the tracking when the tracking numbers are tried at http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; ?
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