Parcel lost ? or too long because of public holidays ?

[laury]

Hello I'm a french customer ( sorry I don't speak very well. ) my item status stay the same since 27/12/2013 :

27/12/13 18:26 DESPATCHABLE TOHWDC AIRSURE CARDIFF MAIL CENTRE
27/12/13 18:03 COLLECTED CARDIFF MAIL CENTRE

And the customers service sent me an email to say me : Thankyou for your contact with Royal Mail regarding reference number RU554229369GB

 

Unfortunately from checking the tracking information of your item we cannot provide any additional information in regards to the whereabouts of your parcel.

 

May I please advise Airmail delivery aims for Europe are 3-4 working days and 5-7 working days for the rest of the world. These aims include items being sent by the International Signed For™ and Airsure® services. Delivery targets are not guaranteed so although your complaint has been registered we cannot take this matter further for you.


So now I would like to know if my parcel is in France or in Airplane or that means my items is at Cardiff ? I just want to know where is it ? in France or in England what doed it mean this status " dispatchable airesure "


As I live in France I can't contact them by phone and I don't know if it is longer because of public holidays or if there is another problem.

I hope you will understand me because i write this without dictonnary :)

Thankyou!

[harry84]

Hello I'm a french customer ( sorry I don't speak very well. ) my item status stay the same since 27/12/2013 :

27/12/13 18:26 DESPATCHABLE TOHWDC AIRSURE CARDIFF MAIL CENTRE
27/12/13 18:03 COLLECTED CARDIFF MAIL CENTRE

And the customers service sent me an email to say me : Thankyou for your contact with Royal Mail regarding reference number RU554229369GB

 

Unfortunately from checking the tracking information of your item we cannot provide any additional information in regards to the whereabouts of your parcel.

 

May I please advise Airmail delivery aims for Europe are 3-4 working days and 5-7 working days for the rest of the world. These aims include items being sent by the International Signed For™ and Airsure® services. Delivery targets are not guaranteed so although your complaint has been registered we cannot take this matter further for you.


So now I would like to know if my parcel is in France or in Airplane or that means my items is at Cardiff ? I just want to know where is it ? in France or in England what doed it mean this status " dispatchable airesure "


As I live in France I can't contact them by phone and I don't know if it is longer because of public holidays or if there is another problem.

I hope you will understand me because i write this without dictonnary :)

Thankyou!

Can you reconfirm the tracking number? Tracking number beginning RU is International Signed For (one tracked international service), whereas Airsure is another with a different set of tracking numbers,

[laury]

of course the reference number: RU554229360GB

[harry84]

Thanks :)

OK - best place to track your package is actually http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; - which I see you know. Basically, your package has been forwarded to Heathrow to be put in a plane to France. As you suggest, this has probably not happened yet due to holidays. Give it a few more days and see if this updates - what you want is a scan saying it has been dispatched to Roissy-CDG airport.

You should also be able to track via La Poste - I have tried this but it doesn't show anything yet. The likelihood is that it has just been delayed leaving the UK.

One more thing, what was in the parcel?

[laury]

ok thankyou for your quickly reply ! My order is products for hairdresser. And I need it to work. just can you tell when you don 't work in England ( public holidays )

[harry84]

ok thankyou for your quickly reply ! My order is products for hairdresser. And I need it to work. just can you tell when you don 't work in England ( public holidays )

Public holidays in UK were 25 and 26 December and 1 January.

When you say hairdressing products, what exactly are they? Because if the parcel contains any hairsprays or similar (aerosol) this on the other hand could be a problem.

[laury]

not hairspray but shampoo hair care and hair extennsions but not spray but bottle of shampoo do hou think that supposed to be a problem ?

[harry84]

not hairspray but shampoo hair care and hair extennsions but not spray but bottle of shampoo do hou think that supposed to be a problem ?

No - these sound like they should be OK. As per my previous post therefore, it's probably a holiday-related delay. Keep checking the tracking over the coming days and it should move.

Let us know if we can be of further help :)