Hi guys,
I am having a terrible experience with Roylmail Airsure. According to the tracking it left the country almost a week ago, and it is still missing.
Customer support was not great, as they gave me absolutely no information, waiting for a response in Twitter now.
Tried to track it down on Eesti Post (Estonian Mail) website with no success and their customer service said, that Airsure parcels can not be tracked within the country.
Do you probably know, who handles parcels/mail in Scandinavia/Eastern Europe?
Cheers
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Airsure delivery, Estonia
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72624
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: Airsure delivery, Estonia
GLS who are a european subsidary of Royal Mail seem to be doing a lot more work in Europe you could try their tracking at https://gls-group.eu/EU/en/gls-partner-estonia" onclick="window.open(this.href);return false;
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
-
dimkagfx
- Posts: 4
- Joined: 05 Dec 2013, 11:06
- Gender: Male
Re: Airsure delivery, Estonia
So, I've got in touch with
1. Royalmail, who told me that my parcel was shipped to Estonia on 29th of November 2013. (Thanks, very informative, I would have never guessed that myself, having a tracking number)
2. Itella (Finland) - Assumed, that they might ship it through Finland - No records
3. Itella (Estonia) - No records
Itella is the company, that does shipping on behalf of GLS in northern countries.
Waiting for a response from Eesti Post now.
I should have shipped it with DHL/TNT/UPS. Now I am seriously worried that my parcel will be lost and I'll lose the phone I've sent for my brother.
1. Royalmail, who told me that my parcel was shipped to Estonia on 29th of November 2013. (Thanks, very informative, I would have never guessed that myself, having a tracking number)
2. Itella (Finland) - Assumed, that they might ship it through Finland - No records
3. Itella (Estonia) - No records
Itella is the company, that does shipping on behalf of GLS in northern countries.
Waiting for a response from Eesti Post now.
I should have shipped it with DHL/TNT/UPS. Now I am seriously worried that my parcel will be lost and I'll lose the phone I've sent for my brother.
-
CT10
- MAIL CENTRES/PROCESSING
- Posts: 125
- Joined: 26 Oct 2013, 02:31
- Gender: Male
Re: Airsure delivery, Estonia
If it's on it's way ready for dispatch overseas, then there is huge delays right now.dimkagfx wrote:So, I've got in touch with
1. Royalmail, who told me that my parcel was shipped to Estonia on 29th of November 2013. (Thanks, very informative, I would have never guessed that myself, having a tracking number)
2. Itella (Finland) - Assumed, that they might ship it through Finland - No records
3. Itella (Estonia) - No records
Itella is the company, that does shipping on behalf of GLS in northern countries.
Waiting for a response from Eesti Post now.
I should have shipped it with DHL/TNT/UPS. Now I am seriously worried that my parcel will be lost and I'll lose the phone I've sent for my brother.
-
dimkagfx
- Posts: 4
- Joined: 05 Dec 2013, 11:06
- Gender: Male
Re: Airsure delivery, Estonia
It has been dispatched overseas already.
-
dimkagfx
- Posts: 4
- Joined: 05 Dec 2013, 11:06
- Gender: Male
Re: Airsure delivery, Estonia
But how come, that it was despatched, but never received in the recipient country? Still wondering...CT10 wrote:If it's on it's way ready for dispatch overseas, then there is huge delays right now.dimkagfx wrote:So, I've got in touch with
1. Royalmail, who told me that my parcel was shipped to Estonia on 29th of November 2013. (Thanks, very informative, I would have never guessed that myself, having a tracking number)
2. Itella (Finland) - Assumed, that they might ship it through Finland - No records
3. Itella (Estonia) - No records
Itella is the company, that does shipping on behalf of GLS in northern countries.
Waiting for a response from Eesti Post now.
I should have shipped it with DHL/TNT/UPS. Now I am seriously worried that my parcel will be lost and I'll lose the phone I've sent for my brother.
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72624
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: Airsure delivery, Estonia
It may be delayed by going through Customs, it may be just volume of traffic in Estonia, could be any number of reasons. To be honest there is not much that be done except wait impatiently.dimkagfx wrote:CT10 wrote:If it's on it's way ready for dispatch overseas, then there is huge delays right now.dimkagfx wrote:So, I've got in touch with
1. Royalmail, who told me that my parcel was shipped to Estonia on 29th of November 2013. (Thanks, very informative, I would have never guessed that myself, having a tracking number)
2. Itella (Finland) - Assumed, that they might ship it through Finland - No records
3. Itella (Estonia) - No records
Itella is the company, that does shipping on behalf of GLS in northern countries.
Waiting for a response from Eesti Post now.
I should have shipped it with DHL/TNT/UPS. Now I am seriously worried that my parcel will be lost and I'll lose the phone I've sent for my brother.
But how come, that it was despatched, but never received in the recipient country? Still wondering...
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
-
feduppostie
- Posts: 947
- Joined: 24 Jun 2007, 19:46
Re: Airsure delivery, Estonia
It is also dependent on the country the item is posted to scanning the item and then uploading the information, if they do not do that it may very well be delivered or on it's way to being delivered
Unfortunately once the item has left the country you are at the mercy of the postal service for the country concerned Royal Mail can only track it up to leaving this country
Unfortunately once the item has left the country you are at the mercy of the postal service for the country concerned Royal Mail can only track it up to leaving this country