Theft by Royal Mail

[vily]

hello,
i want to question and report this matter but do not know to whom.i was waiting for my parcel to be delivered to my family in Greece and i was worried that it was lost, as it was taking longer than usual to arrive in its destination.i kept calling my family asking them whether they have finally received my Christmas presents!! and i was soooo disappointed and frustrated when i received THE LETTER from Royal Mail saying that they have destroyed the perfumes and the rest of the products were to be posted back to me..not only they destroyed them because they were classed as dangerous goods but they stopped the whole process of posting the rest of the 'safe-goods' to their destined address!!forgive me if i am wrong but if they didn't have the intention to post them ,there was no reason whatsoever to dispose of them.i do agree with the safety precautions in both IATA and ICAO regulations BUT what about costumer protection? i paid 13 pounds to post them, and i will have to double pay and post them back myself .if i only knew i wouldn't have wasted neither my time , money nor my patience.in the security check taking place in every airport, perfumes-liquids and other dangerous goods were disposed whilst we were informed that we could not take them on board in the aircraft,then plastic sealed bags were provided for us to secure our personal belongings whilst boarding. cargo is a whole other story it is meant to deliver items ,large or small parcels etc we haven't got a clue about the security processes needed to be followed by each company .how can a member of the public know that products will be classed as dangerous ,and instead of being repackaged accordingly will be disposed without second thoughts and without, in my particular case at least, continue delivering my parcel to its destination.

[TrueBlueTerrier]

hello,
i want to question and report this matter but do not know to whom.i was waiting for my parcel to be delivered to my family in Greece and i was worried that it was lost, as it was taking longer than usual to arrive in its destination.i kept calling my family asking them whether they have finally received my Christmas presents!! and i was soooo disappointed and frustrated when i received THE LETTER from Royal Mail saying that they have destroyed the perfumes and the rest of the products were to be posted back to me..not only they destroyed them because they were classed as dangerous goods but they stopped the whole process of posting the rest of the 'safe-goods' to their destined address!!forgive me if i am wrong but if they didn't have the intention to post them ,there was no reason whatsoever to dispose of them.i do agree with the safety precautions in both IATA and ICAO regulations BUT what about costumer protection? i paid 13 pounds to post them, and i will have to double pay and post them back myself .if i only knew i wouldn't have wasted neither my time , money nor my patience.in the security check taking place in every airport, perfumes-liquids and other dangerous goods were disposed whilst we were informed that we could not take them on board in the aircraft,then plastic sealed bags were provided for us to secure our personal belongings whilst boarding. cargo is a whole other story it is meant to deliver items ,large or small parcels etc we haven't got a clue about the security processes needed to be followed by each company .how can a member of the public know that products will be classed as dangerous ,and instead of being repackaged accordingly will be disposed without second thoughts and without, in my particular case at least, continue delivering my parcel to its destination.

You knew that perfumes were classed as a dangerous goods for aircraft. and that they were going to Greece you must have suspected that they would travel by aircraft. If so then a Google search for "Royal Mail Dangerous Goods" would have suggested this page http://www.royalmail.com/personal/help- ... ited-Goods" onclick="window.open(this.href);return false;. I am afraid the legal responsibility for ensuring your package is free of Dangerous Goods is yours alone and in accordance with their Terms and Conditions they could have destroyed the whole parcel. Perhaps it would be best to take this as a lesson learned rather than purusing it any further.

[vily]

yes i have suspected they would travel with an aircraft as it says; Royal Air mail; But i am simply questioning the fact that it is a whole other scenario with cargo companies as they are dealing only with products and appropriate packaging labeling etc and not with passengers that may try to take their liquid belongings on board .each case is different ,its just the fact that they don't care enough so to be dealt separately. as you may be aware of the fact that we can not take perfumes and liquids on board but they are not prohibited in our luggage's under the aircraft.it is really harsh to bl aim someones unawareness on something i do not have TV to listen to THE NEWS so to know what caused the postal regulations to change all i did is to post presents to my family and spent my money and i would have been more than happy if at least half of the remaining items the parcel included could have been posted..i think its understandable what i asked for..the dangerous goods where disposed ,,why not at least try to post the rest of the parcel instead of telling me that they were ''good enough''not to have disposed all of my belongings?what an illogical statement to make.i do not know the regulations by heart nor i want to look at them i know what is at least dissent to do for the sake of some costumers.
thank you

[CT10]

yes i have suspected they would travel with an aircraft as it says; Royal Air mail; But i am simply questioning the fact that it is a whole other scenario with cargo companies as they are dealing only with products and appropriate packaging labeling etc and not with passengers that may try to take their liquid belongings on board .each case is different ,its just the fact that they don't care enough so to be dealt separately. as you may be aware of the fact that we can not take perfumes and liquids on board but they are not prohibited in our luggage's under the aircraft.it is really harsh to bl aim someones unawareness on something i do not have TV to listen to THE NEWS so to know what caused the postal regulations to change all i did is to post presents to my family and spent my money and i would have been more than happy if at least half of the remaining items the parcel included could have been posted..i think its understandable what i asked for..the dangerous goods where disposed ,,why not at least try to post the rest of the parcel instead of telling me that they were ''good enough''not to have disposed all of my belongings?what an illogical statement to make.i do not know the regulations by heart nor i want to look at them i know what is at least dissent to do for the sake of some costumers.
thank you

Since it violated RM's prohibited goods policy, the whole package was destroyed, regardless of what else was in there. You knew about this, and yet you still send it. There is nothing more you can do about it. RM won't reimburse you any money. Sorry...

[vily]

i did not ask for any money back .i asked for what i paid and that was for my parcel to be sent.,,i did not pay for RM to destroy or dispose my belongings or else i wouldn't have paid for that to happen.its simple common sense.i would have appreciated if at least you could see it from my perspective but that is impossible.i am the one who lost his belongings but i refuse to be the one blamed for what happened.you cant expect of a person to know every change made and understand it clearly from the begging.if you could keep a record of people continuously sending parcels with dangerous goods that's a whole other story.i am not to be punished and laughed at because of a mistake made.company polishes comes first costumer services second.that is what i learned.thank you very much

[barrowc]

If you posted your item at a Post Office then the person who dealt with you should have taken you through a checklist about dangerous/restricted goods

[vily]

If you posted your item at a Post Office then the person who dealt with you should have taken you through a checklist about dangerous/restricted goods

you assume they did take me through a checklist( still haven't seen any available when entering a post office)..at least in every airport posters and videos are everywhere for the public to view before they get to the security control- in your case that would be the counter of a post office.as you assumed i should have known about the dangerous goods and i should have suspected that my parcel would have been posted via Air mail and finally the person in the post office should have told me...a company should make changes in its polishes prior taking actions (disposing items) and prior securing information's on the reason why doing so, are available to us all,leaflets,posters,adverts-anything could have been helpful. there is a difference on making assumptions and being certain on something.if you were prepared enough for it , not so many complaints and accusations would have been made against your services and that is a fact not a simple assumption.there is no point in discussing IT any more for future reference make the appropriate changes and you wont have to deal with uninformed costumers like me.
thank you in regards

[bigcol]

i did not pay for RM to destroy or dispose my belongings

You get it for free and you're still moaning.

[TrueBlueTerrier]

If you posted your item at a Post Office then the person who dealt with you should have taken you through a checklist about dangerous/restricted goods

you assume they ........ as you assumed ................leaflets, posters,adverts-anything could have been helpful. there is a difference on making assumptions and being certain on something.

WE ARE NOT AN OFFICIAL ROYAL MAIL SITE - We are a community of people who work for Royal Mail and offer advice to Customers - if you don't like the advice or responses then perhaps approaching an UNOFFICIAL SITE was a mistake.

As to your above reply which complained about us making assumptions, does not your approach also assume that people will read the leaflets

The site I pointed you at about Dangerous goods is a web page - which is similar to a leaflet except is on the WWW, easier to find as well when you need the details, instead of sacrabbling about in your filing cabinet.

As to leaflets there is one available at Post Offices


On adverts - well as they are quite expensive I guess the marketing team thought that with such a small audience it wouldn't be financially viable.

Posters - here is one in a Window

[vily]

i can see your irritation but i can not get it...point which made me laugh...now i have some final words to say:'' good job all of you in protecting your company''when i first went to post my items did not know about any changes that occurred ,so never thought about checking online prior receiving the letter from RM ,by which i first noticed the problem...and today...i went to one of your biggest Post offices in the area that i live so to be informed about how to package ''dangerous goods'' and . guess what?they did not have not even one poster or leaflet anywhere nor they could provide me with one.they also did not know how or if perfumes can be sent via post.although they apologized and advised me to go to the nearest local post office and gather knowledge about all that or visit the website .so i guess it is not only me i have unanswered questions in the particular area....ironic??!! no matter what you gonna say my concerns have been confirmed!!at least i tried you can give me that !you can now laugh as much as you want!!

[TrueBlueTerrier]

i can see your irritation but i can not get it...point which made me laugh...now i have some final words to say:'' good job all of you in protecting your company''when i first went to post my items did not know about any changes that occurred ,so never thought about checking online prior receiving the letter from RM ,by which i first noticed the problem...and today...i went to one of your biggest Post offices in the area that i live so to be informed about how to package ''dangerous goods'' and . guess what?they did not have not even one poster or leaflet anywhere nor they could provide me with one.they also did not know how or if perfumes can be sent via post.although they apologized and advised me to go to the nearest local post office and gather knowledge about all that or visit the website .so i guess it is not only me i have unanswered questions in the particular area....ironic??!! no matter what you gonna say my concerns have been confirmed!!at least i tried you can give me that !you can now laugh as much as you want!!

I know English is not your first language but please understand THIS IS NOT AN OFFICIAL Royal Mail site.

We can not help you with your complaint, we can only give you UNOFFICIAL Advice - which is what we have done.