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lost tracking number for air sure

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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rebekah_harper
Posts: 3
Joined: 26 Nov 2013, 09:45
Gender: Female

lost tracking number for air sure

Post by rebekah_harper »

hiya everyone.

I am in a bit of a flap.

I managed to loose my tracking number. I have the cash reciept but that's it.

the person I sent the item via air sure, hasn't recieved it yet. Is there any way to find out anything about the parcel.

surely using address and cash reciept details there is a way.

please help

becky
TrueBlueTerrier
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Re: lost tracking number for air sure

Post by TrueBlueTerrier »

Unfortuanetly not without the tracking code its near impossible to track the item - don't forget Royal Mails daily workload is in excess of 56,000,000 per day - of which a rough estimate of 100,000 per day are international items.

One long shot is if you sent it through a small PO they may remember and dig out the code - its a very long shot.
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rebekah_harper
Posts: 3
Joined: 26 Nov 2013, 09:45
Gender: Female

Re: lost tracking number for air sure

Post by rebekah_harper »

I was hoping, as it has to be logged into a system, that they would be retrievable.

Gutted :(
rebekah_harper
Posts: 3
Joined: 26 Nov 2013, 09:45
Gender: Female

Re: lost tracking number for air sure

Post by rebekah_harper »

so how do I claim compensation for it not arriving?

as one of the key parts is the tracking number.
CT10
MAIL CENTRES/PROCESSING
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Re: lost tracking number for air sure

Post by CT10 »

rebekah_harper wrote:so how do I claim compensation for it not arriving?

as one of the key parts is the tracking number.
You can't. If you don't have proof and no tracking number, there will not be any compensation.
harry84
Posts: 181
Joined: 12 Dec 2012, 20:12
Gender: Male

Re: lost tracking number for air sure

Post by harry84 »

rebekah_harper wrote:so how do I claim compensation for it not arriving?

as one of the key parts is the tracking number.
You need to keep your receipt as it is your proof of posting. Without your receipt you might as well give up now.