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Stuck at LONDON CENTRAL MAIL CENTRE

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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TamaraLupan
Posts: 1
Joined: 15 Oct 2013, 20:29
Gender: Female

Stuck at LONDON CENTRAL MAIL CENTRE

Post by TamaraLupan »

So,I ordered a package from Ebay,seller gave me the tracking code. 4 days ago,I've tracked it at http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; ,and it said that its "DESPATCHABLE TO HWDC AIRSURE". I was checking the shipment status until 15/10/13,and it's still THERE! "It's on its way"-thats what the Royal Mail keeps writing all the time.
P.S Shipment was sent from UK to Latvia,and I've recieved many packages from UK,and they came in about 5-7 days.
P.P.S Sorry for my bad english :wink:
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TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Stuck at LONDON CENTRAL MAIL CENTRE

Post by TeeferTiger »

If it doesn't turn up within the time specified by the seller, you need to get them to put in a claim with RM and either refund or replace the item for you.

It was only sent on the 11th, there's been a weekend inbetween then and now and it could either not have been scanned at HWDC and sent on, or there's a bit of a backlog and will be scanned shortly (or has already been scanned and it's just not updated on the system for whatever reason).

I wouldn't worry about the item just yet.
Does this rag smell of chloroform to you?