Royal Mail delivery service to Portugal is compromised!

[Prognostico]

Hello Royal Mail buddies;)

Recently, i paid for AirSure service from Royal Mail, so i could get a delivery, from GB to PT in 2-4 Days, as i can read and confirm here:
"How much faster is Airsure® than Airmail?

Airsure® is generally a day faster than standard Airmail. Which means the aim is:

two working days after posting to Western Europe"

and here:

http://www.royalmail.com/portugal" onclick="window.open(this.href);return false; in "Delivery Services" (here actually, they say that "for more information about posting an item to Portugal please refer to the CTT - Correios website. This is out of date info, RM does not work anymore with CTT, sadly!)

Till here, everything good, but from now on, something is very very wrong. Tracking my item at Royal Mail tracking site, the item is flying for more than 24 hours with GLS Portugal as destination, i know that i should wait 2 days so they manage some time to get it in the system. And, of course, in the GLS tracking system this tracking code does not exist yet. So i have called to GLS Portugal because tomorrow is the last day of 4 working days, and here it is what they said to me:

"If your delivery was despatched to us, GLS Portugal, it will first land in Germany, and then you must wait 4-6 working days, because it will travel by truck to Portugal."

So, here i understood, that Royal Mail Airsure does not function at all, and i bought a service that does not exist!!!
So my question is, how could RM sell me this service, that aims 2-4 days of delivery to Portugal, knowing previously that this could never occur because only the GLS Germany travel to GLS Portugal will take four days at minimun? How is this possible? Is this the normal way of sending items to Portugal?
Iam very very angry with this situation naturally. Please, do not try to blame GLS (like they blamed on RM) RM must know this situation, mostly because GLS belong to Royal Mail Group and RM is very aware about their work methods.

So, as anyone passed for the same situation? How did you solve it? Really i dont know what to do, but this must have repercussions because one can not sell a lion and send a cat.
Sorry for my bad english, with no more...
Best regards.

[SpacePhoenix]

Try the tracking number here: http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;

that should at least show if the item has made it to HWDC (the distribution office through which any items leaving the UK from Royal Mail's network have to pass through).

[Prognostico]

Try the tracking number here: http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;

that should at least show if the item has made it to HWDC (the distribution office through which any items leaving the UK from Royal Mail's network have to pass through).

No need, as i said:

"Tracking my item at Royal Mail tracking site, the item is flying for more than 24 hours with GLS Portugal as destination" what let you know that it already have leave HWDC... actually this update was posted online, yesterday around 15h GB / 14h PT.

Iam in full tracking, even with other sites and aplications, and tracking is not my problem at all!
But just for u know this is the status:

18/09/13 AM DESPATCHED TOGLS PORTUGAL PORTUGAL (updated at 14h PT)
18/09/13 05:07 RECEIVED ATHEATHROW WORLDWIDE DC HEATHROW WORLDWIDE DC
17/09/13 19:42 DESPATCHABLE TOHWDC SIGNED FOR ROAD 2 ROMFORD MAIL CENTRE
17/09/13 19:23 COLLECTED ROMFORD MAIL CENTRE

one more point, if my item has already arrive in Germany, yes because there is no 24h flights... but there is a jetlag between the item arrival and the register of the item's arrival, why is this showing DESPATCHED TO GLS PORTUGAL, instead of DESPATCHED TO GLS Germany? Someone?

But please, dont focus out of my inicial question, that was:

"how could RM sell me this service, that aims 2-4 days of delivery to Portugal, knowing previously that this could never occur because only the GLS Germany travel to GLS Portugal will take four days at minimun?"

[harry84]

Try the tracking number here: http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;

that should at least show if the item has made it to HWDC (the distribution office through which any items leaving the UK from Royal Mail's network have to pass through).

No need, as i said:

"Tracking my item at Royal Mail tracking site, the item is flying for more than 24 hours with GLS Portugal as destination" what let you know that it already have leave HWDC... actually this update was posted online, yesterday around 15h GB / 14h PT.

Iam in full tracking, even with other sites and aplications, and tracking is not my problem at all!
But just for u know this is the status:

18/09/13 AM DESPATCHED TOGLS PORTUGAL PORTUGAL (updated at 14h PT)
18/09/13 05:07 RECEIVED ATHEATHROW WORLDWIDE DC HEATHROW WORLDWIDE DC
17/09/13 19:42 DESPATCHABLE TOHWDC SIGNED FOR ROAD 2 ROMFORD MAIL CENTRE
17/09/13 19:23 COLLECTED ROMFORD MAIL CENTRE

one more point, if my item has already arrive in Germany, yes because there is no 24h flights... but there is a jetlag between the item arrival and the register of the item's arrival, why is this showing DESPATCHED TO GLS PORTUGAL, instead of DESPATCHED TO GLS Germany? Someone?

But please, dont focus out of my inicial question, that was:

"how could RM sell me this service, that aims 2-4 days of delivery to Portugal, knowing previously that this could never occur because only the GLS Germany travel to GLS Portugal will take four days at minimun?"

What is the first two letters of the tracking number? From the look of your tracking, you have used International Signed For (delivered by GLS) and not in fact Airsure (still delivered in Portugal by CTT).

Note however that either way neither is a guaranteed service. What you see online are delivery estimates and not guaranteed times (although this is in the small print!).

Just so you know this is an unofficial site not affiliated with Royal Mail. Regular Members are current and former Royal Mail workers, as well as heavy users of the Postal Service (such as myself who has a background in online retail), all of whom share their knowledge freely in their spare time. If you have any complaints about the service you have received (or not) you should address these directly to Royal Mail or Post Office Ltd.

[Prognostico]

As many of us have already heard, the shipments from ROYAL MAIL to Portugal are compromised!

Some things that every portuguese must and should know before using Royal Mail Services:

1 - Royal Mail no longer works in aliance with CTT - Correios de Portugal, nor in ordinary mail nor in other form of mail;

2 - Royal Mail now use GLS courier, a completely out of control part of the Royal Mail Group;

3 - Royal Mail can no longer guarantee their time lines;

4 - Every portuguese must and should now, that their deliveries will leave HEATHROW Distribution Center, and fly overseas, not to GLS PORTUGAL as they claim on their track and trace system (kind of a ilusionist system for bad moves), but directly to Germany. After arrivel, the item will be send by surface (Truck) from Germany to Portugal, this voyage takes about 4-6 working days time to be made(info given by GLS help line);

5 - You should also know, that even if you buy a AirSure service, the fastest international service they have to sell, your item will be send to Germany and will get to you br surface MANY DAYS LATER of the aimed delivery date;

6 - Try at all cost use other courier, because RM will not help nor assist you when you are in need of their support!

[harry84]

As many of us have already heard, the shipments from ROYAL MAIL to Portugal are compromised!

Some things that every portuguese must and should know before using Royal Mail Services:

1 - Royal Mail no longer works in aliance with CTT - Correios de Portugal, nor in ordinary mail nor in other form of mail;

2 - Royal Mail now use GLS courier, a completely out of control part of the Royal Mail Group;

3 - Royal Mail can no longer guarantee their time lines;

4 - Every portuguese must and should now, that their deliveries will leave HEATHROW Distribution Center, and fly overseas, not to GLS PORTUGAL as they claim on their track and trace system (kind of a ilusionist system for bad moves), but directly to Germany. After arrivel, the item will be send by surface (Truck) from Germany to Portugal, this voyage takes about 4-6 working days time to be made(info given by GLS help line);

5 - You should also know, that even if you buy a AirSure service, the fastest international service they have to sell, your item will be send to Germany and will get to you br surface MANY DAYS LATER of the aimed delivery date;

6 - Try at all cost use other courier, because RM will not help nor assist you when you are in need of their support!

SHAME ON YOU ROYAL MAIL GROUP ADMIN!!! It is time for you to earn some shame on that faces... really bad work!
This situation last for years now, and every day just gets worse!

See my response to your earlier post. Firstly a number of things you have written are factually incorrect. Secondly this is it an official Royal Mail site.

[Prognostico]

The service i choose was AirSure, but i could have been scammed by other!
So the first 2 letters are: "RJ"
its in fact signed for?

update: The guy on ebay just reply to me, this:
"Dear customer,
Sorry to hear about the problems you are facing in getting delivery for your order. We used airsure royalmail as per the listing stated."

sorry guys for the complains! i will try to contain myself and focus on info that u can provide that could help my situation! thanks!

[Prognostico]

Good night,

does anyone knows differentiate AirSure from International Signed For by the id tracking number?

My id tracking number is RJXXXXXXXXXGB.

Best regards.

[barrowc]

A tracking number starting with RJ is an International Signed For item. Airsure tracking numbers start with LY usually

[bigcol]

Secondly this is it an official Royal Mail site.

Not an official Royal Mail site.

[adb2aber]

I suggest checking the multiple threads you've created for an answer that has already been given:

A tracking number starting with RJ is an International Signed For item. Airsure tracking numbers start with LY usually

[harry84]

Secondly this is it an official Royal Mail site.

Not an official Royal Mail site.

Sorry - autocorrect!

[harry84]

A tracking number starting with RJ is an International Signed For item. Airsure tracking numbers start with LY usually

As mentioned here and on the other threads you have created your order has been sent International Signed For and not Airsure.

Your item should arrive, just not in the timescales you are expecting.

Whether and how you take this further with original seller is up to you .

[TrueBlueTerrier]

Merged all threads started by Prognostico

We would ask customers not to start multiple threads mainly because if can get confusing but also because its annoying for active members.


Thanks to everyone for trying to help him though