Unsure of tracking details

[shaky]

Hi there.
I ordered a package from uk to norway and have been following it by the royal mail trackdetails link and now it states attempted delivered while its in the national returns center like this


Delivery attempted

A delivery was attempted for your item with reference --------------- in NATIONAL RETURN CENTRE before 11:49 on 17/09/13.

If the addressee does not collect it or make an arrangement to have it redelivered, it will be returned to the sender in the UK.

and the trackdetails is as follows

17/09/13 11:49 HELD AT ENQUIRY OFF NATIONAL RETURN CENTRE
06/09/13 09:36 IN ADDRESSEE PO BOX NATIONAL RETURN CENTRE
30/08/13 12:47 DESPATCHABLE TOOVERSIZE/WEIGHT - NRC HEATHROW WORLDWIDE DC
30/08/13 11:58 DESPATCHABLE TONATIONAL RETURN CENTRE HEATHROW WORLDWIDE DC
27/08/13 20:36 DESPATCHABLE TOHWDC SIGNED FOR ROAD 2 PRESTON MAIL CENTRE
27/08/13 19:44 COLLECTED PRESTON MAIL CENTRE

could anyone elaborate as i havent recieved a invoice or anything via mail here in norway.

Any help is appriciated

[PhilthyPhil]

From the tracking it looks like your item has been rejected because it is too large or heavy for airmail. Because it has no return address on it, it has been sent to national returns centre where they will open it and see if there is a return address inside.

[shaky]

Thats really weird as the package should not weigh any more than perhaps 2 kilos and size should be no more than a computer cabinet

[harry84]

If I were you I would be contacting the sender and asking them to sort it. This package will not be going to Norway any time soon.

[shaky]

allright then, if there is nothing to be done i guess i have to contact the sender.

Thanks for the swift reply all

[TeeferTiger]

Does it fit within these parameters?

"Size

Items packed flat
Minimum size: 140 x 90mm
Maximum size: length, width or height less than 600mm
Length + width + height: less than 900mm
How long is 600mm? Roughly as long as two sheets of (A4) paper laid end to end.

Items rolled up
Minimum size: length + (diameter x2) must be more than 170mm (with the greatest single dimension more than 100mm)
Maximum size: length + (diameter x2) must be less than 1040mm (with the greatest single
dimension being less than 900mm)

Weight

The maximum weight for an individual item is 2kg, unless it is a book or pamphlet."

It may be that with the packaging it's gone oversized. The sender should really have put a return address on the item so it can be returned back to them. I'm thinking they'll probably end up with a sticker on it telling them to take it to a Post Office to get the correct postage on, or stating that RM cannot send it because it's oversized and to try a different service (i.e. ParcelForce)

Either way, it's not your fault or your responsibility so contact the sender and get them to sort it and either issue you a refund or resend :)

[shaky]

find it really strange that the package and posting information is wrong as the sender is a company, i had faith in them.

but oh well, another month of waiting i guess