ParcelForce

[Saints123456]

Hello,
I have recently bought an item from Japan and it arrived in the UK on the 23/08/2013 and the parcel force website states it's awaiting customs clearance. However I have spoken to customs who informed me the parcel was signed off by them at 23.18 hrs on 27/08/2013 and they have given me the total fees owed. I have re-contacted parcel force with this information but they are adamant the parcels still awaiting customs clearance!!!!

Anybody any idea what's going on here?

Thanks

[Saints123456]

Hi,
This is my tracking details

23-08-2013 21:57 International Hub Awaiting Customs clearance
23-08-2013 21:56 International Hub Awaiting Customs clearance
23-08-2013 21:30 International Hub Received in destination country
22-08-2013 13:39 TOKYO INT BAG Forwarded for export
22-08-2013 07:44 TOKYO INT BAG Forwarded for export
21-08-2013 18:46 Delivery Agent - JAPAN Collected from customer

I was just wondering should the system update straight away when Customs give it a fee and release back to parcel force or once the fee's are known can it take a while for parcel force to actually update their systems?
The Customs systems shown it was dealt with at 23.18 on 27/08/2013 yet parcel force say they have nothing on their systems of this happening yet!!!! I normally would just relax but need this parcel.

Any help would be great.

[Saints123456]

Could anybody give me a number of Coventry Parcel force so i can call them direct?

Cheers

[Buttner]

It's probably best to call PF CS on 08448 00 44 66 open from 8.00am-7.00pm on weekdays and 8.30am-5.00pm on weekends

[Saints123456]

Hi,
I have rang the actual customer service line several times, though to be honest they are not helpful at all and just say we haven't got it. Though it's clearly somewhere and i was hoping for a number to the actual warehouse so somebody could check for my parcel.

[Buttner]

I deal with PF CS occasionally as we are a business customer of theirs and they are usually helpful. Once you give them the tracking number, they usually put you through to the local depot. If you're not having any luck with the person you speak to, ask to speak with their supervisor or manager. I don't think there's a direct dial to the depot in Coventry when international items are handled.

[smok3y666]

Just did a Google search for Coventry International Hub phone number, comes up a few times on first page.

[Saints123456]

Hi,
Thanks for the information though thankfully the tracking systems is now showing the parcel moving.

Many Thanks