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Tracking international registered mail sent to UK

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
chrisnee
Posts: 10
Joined: 06 Aug 2013, 12:30
Gender: Male

Tracking international registered mail sent to UK

Post by chrisnee »

I sent a registered mail from Sweden last Friday 2nd Aug, to London, UK. I can track it via the Swedish mail system posten.se and it said that my mail has been dispatched to the UK on Saturday 3rd Aug, but heard nothing from then. They told me I can track my mail all the way until delivery.

I suppose it has already arrived UK. However, I cannot track anything about my mail via the Royal Mail website, I don't know if they lost my mail, or I can only track it after it has been delivered?
barrowc
EX ROYAL MAIL
Posts: 383
Joined: 12 Mar 2010, 01:36
Gender: Male

Re: Tracking international registered mail sent to UK

Post by barrowc »

SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12114
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Tracking international registered mail sent to UK

Post by SpacePhoenix »

I don't think that items from Sweden are tracked within the UK. @postman or tbt could a sticky be put together at some point to go in the customers forum with things like:

* what countries to items from get tracked within the UK
* About the trackdetails page

and other questions that often come up?
chrisnee
Posts: 10
Joined: 06 Aug 2013, 12:30
Gender: Male

Re: Tracking international registered mail sent to UK

Post by chrisnee »

barrowc wrote:Try this page: http://www.royalmail.com/trackdetails
Thanks, I tried this page and finally got some updates, they said my item was received in UK, and the track point is 'Heathrow Worldwide DC'.
chrisnee
Posts: 10
Joined: 06 Aug 2013, 12:30
Gender: Male

Re: Tracking international registered mail sent to UK

Post by chrisnee »

SpacePhoenix wrote:I don't think that items from Sweden are tracked within the UK. @postman or tbt could a sticky be put together at some point to go in the customers forum with things like:

* what countries to items from get tracked within the UK
* About the trackdetails page

and other questions that often come up?
I think some items from Sweden to UK can be tracked within the UK, such as Registered mail and Express mail. Last month I sent an express mail from Sweden to UK and it was tracked via Royal Mail website when delivered.

I also tried tracking the previous item (delivered last month) using trackdetails webpage, and I saw each step from received in UK until delivery.
Afik32
Posts: 6
Joined: 06 Aug 2013, 13:29
Gender: Male

Re: Tracking international registered mail sent to UK

Post by Afik32 »

chrisnee wrote: I think some items from Sweden to UK can be tracked within the UK, such as Registered mail and Express mail. Last month I sent an express mail from Sweden to UK and it was tracked via Royal Mail website when delivered.

I also tried tracking the previous item (delivered last month) using trackdetails webpage, and I saw each step from received in UK until delivery.
I know that foreign Registered mail and Express mail can be tracked within UK using these sites:

http://www.royalmail.com/track-trace" onclick="window.open(this.href);return false; , but it will only show up there if item was delivered and barcode was scanned on delivery.
http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; , this can show more detail, and it will always show that mail was received in UK but might not show anything further, unless barcode is scanned between delivery offices/places and on delivery.
chrisnee
Posts: 10
Joined: 06 Aug 2013, 12:30
Gender: Male

Re: Tracking international registered mail sent to UK

Post by chrisnee »

Afik32 wrote:
chrisnee wrote: I think some items from Sweden to UK can be tracked within the UK, such as Registered mail and Express mail. Last month I sent an express mail from Sweden to UK and it was tracked via Royal Mail website when delivered.

I also tried tracking the previous item (delivered last month) using trackdetails webpage, and I saw each step from received in UK until delivery.
I know that foreign Registered mail and Express mail can be tracked within UK using these sites:

http://www.royalmail.com/track-trace" onclick="window.open(this.href);return false; , but it will only show up there if item was delivered and barcode was scanned on delivery.
http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; , this can show more detail, and it will always show that mail was received in UK but might not show anything further, unless barcode is scanned between delivery offices/places and on delivery.
Thanks very much for sharing the links. I've checked and it remains unchanged since last night as "RECEIVED IN UK, HEATHROW WORLDWIDE DC". I don't know if it means my item is still at Heathrow or even worse it got lost; because I was told my item will be delivered today at the latest. But from your experience the possibility of losing mails is low, the most likely situation is that it is delivered without scanning barcode, am I correct?
chrisnee
Posts: 10
Joined: 06 Aug 2013, 12:30
Gender: Male

Re: Tracking international registered mail sent to UK

Post by chrisnee »

Afik32 wrote:
chrisnee wrote: I think some items from Sweden to UK can be tracked within the UK, such as Registered mail and Express mail. Last month I sent an express mail from Sweden to UK and it was tracked via Royal Mail website when delivered.

I also tried tracking the previous item (delivered last month) using trackdetails webpage, and I saw each step from received in UK until delivery.
I know that foreign Registered mail and Express mail can be tracked within UK using these sites:

http://www.royalmail.com/track-trace" onclick="window.open(this.href);return false; , but it will only show up there if item was delivered and barcode was scanned on delivery.
http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false; , this can show more detail, and it will always show that mail was received in UK but might not show anything further, unless barcode is scanned between delivery offices/places and on delivery.
Is it possible that my item is stuck at Heathrow due to custom clearance, but it is just a letter containing my passport and two pieces of documents?
barrowc
EX ROYAL MAIL
Posts: 383
Joined: 12 Mar 2010, 01:36
Gender: Male

Re: Tracking international registered mail sent to UK

Post by barrowc »

As Sweden is in the EU there shouldn't be any customs issues (unless the item contained alcohol, tobacco or some perfumes)
chrisnee
Posts: 10
Joined: 06 Aug 2013, 12:30
Gender: Male

Re: Tracking international registered mail sent to UK

Post by chrisnee »

barrowc wrote:As Sweden is in the EU there shouldn't be any customs issues (unless the item contained alcohol, tobacco or some perfumes)
Many thanks, I checked via royalmail.com/trackdetails and saw my item was delivered this monring at 8:46 at WEST LONDON MW.