ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Help me with this international signed-for?

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Help me with this international signed-for?

Post by TeeferTiger »

manisa wrote:Hello.
The tracking is updated in this state:
A delivery was attempted for your item with reference RJxxxxxxxGB in NATIONAL RETURN CENTRE before 13:18 on 05/03/13.
If redelivery or collection is unsuccessful, the item will be returned to the UK
What does this mean?
It's been sent to RLB to be opened to find a return address to return it to sender.
Does this rag smell of chloroform to you?
manisa
Posts: 11
Joined: 22 Feb 2013, 16:25
Gender: Female

Re: Help me with this international signed-for?

Post by manisa »

Hello,
I phoned the Italian post office and they checked, the package never arrived in Italy!
Let me know what error has prevented from receiving my package, formulate a hypothesis you can?
Thank you very much
harry84
Posts: 181
Joined: 12 Dec 2012, 20:12
Gender: Male

Re: Help me with this international signed-for?

Post by harry84 »

Can you post the full tracking history on here?
TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Help me with this international signed-for?

Post by TeeferTiger »

manisa wrote:Hello,
I phoned the Italian post office and they checked, the package never arrived in Italy!
Let me know what error has prevented from receiving my package, formulate a hypothesis you can?
Thank you very much
Depends what was in the package as stated on the customs declaration-could've been a restricted item for example, the outgoing address might've been an issue i.e. it had perhaps become damaged and no long legible and therefore not able to be sent on...
Does this rag smell of chloroform to you?
harry84
Posts: 181
Joined: 12 Dec 2012, 20:12
Gender: Male

Re: Help me with this international signed-for?

Post by harry84 »

The sender needs to call Royal Mail Customer Services, quoting the tracking number. They can then provide a returns address for that package so RLB can return to them.

If you are the intended recipient, I'd strongly advise contacting the sender/seller for redress.
manisa
Posts: 11
Joined: 22 Feb 2013, 16:25
Gender: Female

Re: Help me with this international signed-for?

Post by manisa »

The history of the tracking is actually very poor from February 18 to March 4, the state was ready to be shipped, as of yesterday it has changed in what I wrote above.
Thanks for your help, now I will contact the sender.