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Advice please

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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l33boy
Posts: 2
Joined: 12 Feb 2013, 07:56
Gender: Male

Advice please

Post by l33boy »

Hi guys, I have a parcel incoming from China and it's been two weeks since it was received at Heathrow DC.
Is this common to hold a parcel for so long?
It is a bike fork of £38 total value incl delivery.
I believe there is a now a 'anti dumping tax' or something bizarre on bike parts so don't know if that could be the issue?

Any advice would be appreciated
Lee
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TeeferTiger
EX ROYAL MAIL
Posts: 2783
Joined: 22 Dec 2008, 13:56
Gender: Female
Location: Welsh Wales

Re: Advice please

Post by TeeferTiger »

No, you'll see from the plethora of other posts about HWDC Langley that items can turn up as long as 8 weeks after arriving in the UK. If there's a customs charge, RM will need to wait until they release it before it gets sent off to Revenue Protection for them to do their bit and then to the delivery office for them to write the grey card telling you there's something to pay.

If it hasn't arrived with you within the time specified by the seller/sender, then put in a claim and get them to sort it.
Does this rag smell of chloroform to you?
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newtimes
EX ROYAL MAIL
Posts: 595
Joined: 16 Feb 2012, 14:10
Gender: Male

Re: Advice please

Post by newtimes »

l33boy wrote:Hi guys, I have a parcel incoming from China and it's been two weeks since it was received at Heathrow DC.
Is this common to hold a parcel for so long?
It is a bike fork of £38 total value incl delivery.
I believe there is a now a 'anti dumping tax' or something bizarre on bike parts so don't know if that could be the issue?

Any advice would be appreciated
Lee
It might be an idea to check out which carrier picked it up, RM may not be the UK carrier, with UPS they will deliver the item as a COD (Cash on Delivery) to cover the import charges. They may value the item at market value, Customs are well aware of the practice of under estimating the value of items for tax purposes.
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l33boy
Posts: 2
Joined: 12 Feb 2013, 07:56
Gender: Male

Re: Advice please

Post by l33boy »

Thanks for the quick response, appreciate it.
I'll play the waiting game then :)
cheers
Lee
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