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Lost parcel!

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Chris Wren
Posts: 2
Joined: 06 Jan 2013, 15:57
Gender: Male

Lost parcel!

Post by Chris Wren »

How can I find my parcel lost for over 2 months at Langley Heathrow World Distribution Centre? It arrived from Portugal by registered post. Enquiries from Portugal have not been answered!
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72618
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Lost parcel!

Post by TrueBlueTerrier »

Try twitter they have a good reputation and are worth a shot - you'll need the tracking number. They are 8am 5pm only though

@royalmail

Also keep an eye on this detailed tracking page - Royal Mail don't advertise it but it shows full tracking rather than just latest http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;
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Chris Wren
Posts: 2
Joined: 06 Jan 2013, 15:57
Gender: Male

Re: Lost parcel!

Post by Chris Wren »

The barriers that have been met by all in Portugal and the UK trying to find out why my parcel is held up are incredible! No one has been able to help me get my parcel delivered that has been held up for months at HWDC. One Royal Mail staff member even claimed that HWDC was the airport and nothing to do with Royal Mail! Even my MP got nowhere! Is there no sense of responsibility at HWDC?
Chris.
wiser112
Posts: 58
Joined: 08 Feb 2012, 00:02
Gender: Male

Re: Lost parcel!

Post by wiser112 »

HWDC is not the airport
that is Lamu

hwdc is the international depot, they really are bad, i sent 2 expensive phones abroad, but they still showing as being at HWDC and its been a few months