Parcel Force Tracking Problem

[Sam Green]

I dont know if this is the right place to be asking, but I figured you guys would be in the know much more than any other forum!

I have never encountered this before, Parcel Force and EMS are showing different things on tracking.

Parcel Force:

20-11-2012 09:44 International Hub Received and processed
18-11-2012 21:43 International Hub Awaiting Customs clearance
18-11-2012 21:39 International Hub Received in destination country
16-11-2012 03:47 Delivery Agent - EMSEVT QINGDAO Forwarded for export
16-11-2012 00:05 Delivery Agent - CHINA Collected from customer

EMS:

2012-11-15 2325 QINGDAO Despatch from Sorting Center
2012-11-15 23:43:55 QINGDAO Arrival at Sorting Center
2012-11-16 03:43:43 QINGDAO Despatch from Sorting Center
2012-11-18 2100 UNITED KINGDOM COVENTRY PARCELFORCE Arrival at Sorting Center
2012-11-18 2100 UNITED KINGDOM COVENTRY PARCELFORCE Handed over to Customs

Any suggestions as to whats going on?

I did email Parcel force and got some generic response which wasn't very helpful.

[adb2aber]

I have never encountered this before, Parcel Force and EMS are showing different things on tracking.

Any suggestions as to whats going on?

I've tidied up the tracking from both sites here, what has happened is that EMS are displaying tracking info as far as arrival in the UK only and ParcelForce are showing only tracking at arrival and after.

15-11-2012 23:25 QINGDAO Despatch from Sorting Center
15-11-2012 23:43 QINGDAO Arrival at Sorting Center
16-11-2012 03:43 QINGDAO Despatch from Sorting Center
16-11-2012 00:05 Delivery Agent - CHINA Collected from customer
16-11-2012 03:47 Delivery Agent - EMSEVT QINGDAO Forwarded for export
18-11-2012 21:00 UNITED KINGDOM COVENTRY PARCELFORCE Arrival at Sorting Center
18-11-2012 21:00 UNITED KINGDOM COVENTRY PARCELFORCE Handed over to Customs
18-11-2012 21:39 International Hub Received in destination country
18-11-2012 21:43 International Hub Awaiting Customs clearance
20-11-2012 09:44 International Hub Received and processed

Given that it left Coventry on the 20th I'd have thought it should be with you by now - although worth bearing in mind if customs charges are due on it it will slow it down significantly.

[Sam Green]

Does it defiantly mean it has left Coventry?

Both say handed to customs on the 18th, but only Parcel Force shows movement after, EMS usually also tracks right to my door, so just a bit strange.

[TrueBlueTerrier]

Does it defiantly mean it has left Coventry?

Both say handed to customs on the 18th, but only Parcel Force shows movement after, EMS usually also tracks right to my door, so just a bit strange.

That last bit is a bit unclear so we cannot say for certain it has, although in all likelihood its on it way either to the Delivery Office for your Post Code, or someone is raising a Customs charge and if so it may still be in Coventry,

Have you tried the RM details page that may have more information http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;

[Sam Green]

Thanks, just concerned as it has been "received and processing" for almost a week now, usually only takes a day.

[TeeferTiger]

Thanks, just concerned as it has been "received and processing" for almost a week now, usually only takes a day.

It's getting nearer Xmas now though

[Minischoles]

It might be worth getting in contact with Parcelforce at 0844 800 4466 and talking to them, as there may be customs charges due that you have to pay.

[Sam Green]

I got a reply from parcel force saying the parcel is still with UKBA.

Wish parcel force would just tell customers exactly what is going on.