Nottinghamshire deliveries downturn

[JATait]

Our service (NG22) has suddenly taken a massive turn for the worse. Instead of morning deliveries, things now turn up at 3:00 - 4:00 in the afternoon – when they turn up at all. For instance, I have a large number of packages making their way here and none of them have arrived so far. There was no delivery today. The local post office staff say that the number of delivery staff has been halved, so I can't imagine that we'll ever have a decent service again :(

Can anyone suggest who I might complain to? Would it do any good? And where was the postal workers union when all this was going on?

[TrueBlueTerrier]

Our service (NG22) has suddenly taken a massive turn for the worse. Instead of morning deliveries, things now turn up at 3:00 - 4:00 in the afternoon – when they turn up at all. For instance, I have a large number of packages making their way here and none of them have arrived so far. There was no delivery today. The local post office staff say that the number of delivery staff has been halved, so I can't imagine that we'll ever have a decent service again :(

I think your postcode has been modernised- which in effect means instead of one postie doing a round taking 3.5 hours - now 2 do a round that with both together can take 6 hours.

With privatisation looming I would think that the Nadir of service has not yet been reached - profit is now king.

Can anyone suggest who I might complain to? Would it do any good?

You would first need to complain to Customer Services to start the system but RM helpfully provide a page that shows the process you have to follow to go outside their system all the way through to a Postal Review Panel.
http://www.royalmail.com/customer-servi ... ts-process" onclick="window.open(this.href);return false; - some useful links as well.

And where was the postal workers union when all this was going on?

we did try to warn the public

[TeeferTiger]

See, when the posties went on strike to protest all this a few years back, all that was heard was "they should be grateful they've got a job" or "this is really affecting me". And now people are moaning about all the problems that we went on strike to prevent in the first place.

[JATait]

I think your postcode has been modernised- which in effect means instead of one postie doing a round taking 3.5 hours - now 2 do a round that with both together can take 6 hours.

Terrific.

With privatisation looming I would think that the Nadir of service has not yet been reached - profit is now king.

You're probably right there.

we did try to warn the public

See, when the posties went on strike to protest all this a few years back, all that was heard was "they should be grateful they've got a job" or "this is really affecting me". And now people are moaning about all the problems that we went on strike to prevent in the first place.

For what it's worth, I supported the strike back then. But I hadn't realized this was all part of the same thing.

You would first need to complain to Customer Services to start the system but RM helpfully provide a page that shows the process you have to follow to go outside their system all the way through to a Postal Review Panel.
http://www.royalmail.com/customer-servi ... ts-process" onclick="window.open(this.href);return false; - some useful links as well.

Thanks for that anyway.

[fishtank]

You might also want to get involved in Ofcom's rather secret "public consultation" on the reasonable needs of users in relation to the market for the provision of postal services.

http://stakeholders.ofcom.org.uk/consul ... ser-needs/" onclick="window.open(this.href);return false;

http://stakeholders.ofcom.org.uk/binari ... ential.pdf" onclick="window.open(this.href);return false;