Hello all.
Need some help trying to know what is happening from your experience dealing with this kind of issue.
A package was sent to me from Portugal and arrived in Langley ( as far as the Portuguese tracking number shows) in 18th August. Still nothing until today. Not the package and no letter from costums or informing me of something. I find this really ridiculous and a lack of respect for people. Royal Mail said that have no info. They say that could be any other shipping company responsible to deliver because my package (I told them) has 2 Kg. Tried to check parcelforce trace and track and ...nothing. So now what I am suppose to do? CTT in Portugal have nothing to do with it. The package is in Langley since 18 so the shipping company respnsible for delivering is the responsible!
Thank you for any help that can be provided!
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Still in Langley
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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ruicsantos
- Posts: 4
- Joined: 25 Aug 2012, 01:56
- Gender: Male
Re: Still in Langley
Anyone please? Is it normal all this time waiting? happened to anyone?
Thank you for any help
Thank you for any help
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TrueBlueTerrier
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Re: Still in Langley
HWDC seems to be Black Hole for information at the moment, therefore its probably best to approach Royal Mail officially through Twitter if you want.
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ruicsantos
- Posts: 4
- Joined: 25 Aug 2012, 01:56
- Gender: Male
Re: Still in Langley
Than kyou for your reply TrueBlueTerrier
Today I arrived home from work and there was a note requesting to go to the post office to get the package. So much time but it seems it´s all ok.
Thank you again. :)
Today I arrived home from work and there was a note requesting to go to the post office to get the package. So much time but it seems it´s all ok.
Thank you again. :)