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can i pick up item without red card?

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cloud360
Posts: 29
Joined: 22 Jul 2012, 03:43
Gender: Female

can i pick up item without red card?

Post by cloud360 »

i got a red card which said i need o pay some custom fee's.

i have since lost that. can i still pick the item up with proof of identity. any suggestions on how i can get my item?
Lounge Lizard
EX ROYAL MAIL
Posts: 9458
Joined: 06 Aug 2007, 21:54

Re: can i pick up item without red card?

Post by Lounge Lizard »

Take the best proof of identity that you can, ideally a passport or something else with a photograph, and it's likely that you will be able to pay for and collect it.
TrueBlueTerrier
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Re: can i pick up item without red card?

Post by TrueBlueTerrier »

cloud360 wrote:i got a red card which said i need o pay some custom fee's.

i have since lost that. can i still pick the item up with proof of identity. any suggestions on how i can get my item?
Not that it makes a difference but the Charges Due cards are normally Grey rather than Red so you may still have it as you were expecting it to be a different colour.
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not me
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Re: can i pick up item without red card?

Post by not me »

Without a card you would/should need proof of ID & address