Track & Trace; On Delivery question?

[ubanimage]

Hi,

This is the Track & Trace information for a Special Delivery letter. I called RM customer service this afternoon (14th June)and they say it has been delivered, but the tracking
ends (at the moment) with 'On delivery'. Is this normal ?

13/06/12 04:11 ON DELIVERY TYNESIDE MAIL CENTRE
13/06/12 03:55 RECEIVED ATTYNESIDE MAIL CENTRE TYNESIDE MAIL CENTRE
13/06/12 00:17 DELIVERED13/06/12 TYNESIDE MAIL CENTRE
12/06/12 23:12 DESPATCHABLE TOTYNESIDE MAIL CENTRE GREENFORD MAIL CENTRE
12/06/12 20:54 COLLECTED GREENFORD MAIL CENTRE
12/06/12 10:28 ACCEPTED AT POL 79a Kilburn High NW6 6JG


Thanks,

Peter

[POSTMAN]

Yes it can be normal,the office it was delivered from may not have the electronic PDA's on that round some of us use to get the special's signed for and still use the paper system.
Even though with using the paper system it 'should' still of been updated by 2ish,some don't.
It should be updated in the morning either way.

[ubanimage]

Hi Postman,

Thank you for your reply. The letter was to a PO Box number at the DWP / Pension Service. The CS lady said it had been delivered to the PO Box but not signed for. Seemed a bit odd to me.

Peter

[POSTMAN]

Hi Postman,

Thank you for your reply. The letter was to a PO Box number at the DWP / Pension Service. The CS lady said it had been delivered to the PO Box but not signed for. Seemed a bit odd to me.

Peter

That would be on a van and that would deffo have a PDA,any news this morning?

[ubanimage]

Hi again,

Nope, T&T still says :

13/06/12 04:11 ON DELIVERY TYNESIDE MAIL CENTRE

Peter

[POSTMAN]

Are you using this t&t link...
http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;

[POSTMAN]

Sorry i was under the impression that po boxes get delivered to,they do at my place,(not sure about signed for's though)maybe one of my colleagues can shed some light on this as the DWP would obviously get a load of mail,but...

PO BOX
Recorded Signed For™ and Special Delivery™ items need to be collected within 18 days, otherwise we'll return them to the sender.

http://www.royalmail.com/customer-servi ... gned%20for" onclick="window.open(this.href);return false;

[ubanimage]

Yes, the ordinary T&T just says:

"'Special Delivery™ Next Day items are first tracked when they have reached our mail centre. This may be late in the evening on the day the item was sent.

Information on your item is not yet available online. '

Which isn't very helpful 8-)

Peter

[ubanimage]

I contacted RM CS through Twitter and got this reply back from them.

'Hi, I've checked & can see it went out for delivery. Because it's going to a business who receives a lot of mail, it looks......
like we're waiting on the bulk signature card to be scanned & made available to confirm delivery.'

This seems quite plausible, though I would have thought RM would insist on SD items being signed for, even in bulk, before handing them over.

Peter

[PhilthyPhil]

A bulk signature card is what we used to use for firms before the PDAs. You stick a load of barcodes on the bulk card and the person just signs once at the bottom for x number of items instead of signing individually for each one in the case of the normal paper delivery cards.

[Lounge Lizard]

Sorry i was under the impression that po boxes get delivered to,they do at my place,(not sure about signed for's though)maybe one of my colleagues can shed some light on this as the DWP would obviously get a load of mail,but...

PO BOX
Recorded Signed For™ and Special Delivery™ items need to be collected within 18 days, otherwise we'll return them to the sender.

http://www.royalmail.com/customer-servi ... gned%20for" onclick="window.open(this.href);return false;

"A PO Box® is a service you can buy that allows you to collect your mail from your local Royal Mail delivery office, instead of having it delivered." is a bit misleading as you have a choice of either collecting it or having it delivered, and those opting for delivery choose a P O Box number for anonymity of address, hence the unique postcode, such as is used by jewellery makers, property letters and arms or drug dealers working from home.

[ubanimage]

With a government department I expect the PO Box bit is just a way of filtering the incoming mail.

[POSTMAN]

Sorry i was under the impression that po boxes get delivered to,they do at my place,(not sure about signed for's though)maybe one of my colleagues can shed some light on this as the DWP would obviously get a load of mail,but...

PO BOX
Recorded Signed For™ and Special Delivery™ items need to be collected within 18 days, otherwise we'll return them to the sender.

http://www.royalmail.com/customer-servi ... gned%20for" onclick="window.open(this.href);return false;

"A PO Box® is a service you can buy that allows you to collect your mail from your local Royal Mail delivery office, instead of having it delivered." is a bit misleading as you have a choice of either collecting it or having it delivered, and those opting for delivery choose a P O Box number for anonymity of address, hence the unique postcode, such as is used by jewellery makers, property letters and arms or drug dealers working from home.

Good man cheers,no breakfast tho.

[POSTMAN]

A bulk signature card is what we used to use for firms before the PDAs. You stick a load of barcodes on the bulk card and the person just signs once at the bottom for x number of items instead of signing individually for each one in the case of the normal paper delivery cards.

To be fair it's probably on a firm,the firm most definitely i would guess have a PDA,so bit confused why they would use the paper method,scanning 100 reg/recordeds as apposed to peeling off 100 stickers is a no brainer.
Don't wanna dob the opg in it as it's will be obvious where the office is but something aint right.

And if it was on paper for some reason,there is no real reason for a firm to fail getting the paper back to the cage.
Too many questions,but i think 'we' know the answers.

[ubanimage]

quote snipped

And if it was on paper for some reason,there is no real reason for a firm to fail getting the paper back to the cage.
Too many questions,but i think 'we' know the answers.

So do you think the letter has actually been delivered?