BEING SWORE AT

[Stormproof]

I've been called a f'ing jobworth, fat bitch, c**t etc, even had some bloke threaten me and hang about outside the office. Pressed the bandit alarm on a few occassions and not a single manager responded.

I suffered with depression from being sworn at on a regular basis in the Callers office. Things like that never use to get to me but after 3 years of being abused it nearly sent me suicidal, luckily I finally realised something was wrong and went to my GP who diagnosed Reactive Depression. I was taken out of Callers, ATOS counselling and an assurance that I would never work in there again. Though the managers do try and get me to work in there, but they know they are on very shaky ground with that.

[noggin1969]

Only did a few days on in the callers office while on light duties. Abusive phone calls = phone down , abusive office callers = window down One bloke offered to wait for me outside the gate i told him i did fancy him like that he then said he'd kick the crap out of me , i then pointed out i had his name & address on the item and i could do with the compo

[maninred]

should do what i do it pi@@@ them off even more be nice as pie

Works for me too!

[mazza111]

I used to ask them if they would speak to their wife/mother that way. And if they continued to swear I would terminate the call. It usually resorted to asking for a manager or an effin manager, which resulted in the phone getting hung up :)

[TeeferTiger]

Yeah, regularly sworn at in the RLE, and not just from customers- staff (because they'd had to wait as I was serving a customer in the other office) and even a manager (after he'd fugged up!).

Just let a manager know the name/address of the person and what they said. The manager SHOULD write them a letter stating that abuse will not be tolerated. I had a great lino who wrote a letter to a guy after he came outside swearing at me because he got his mail at 1pm...

[krussel]

I've been called a f'ing jobworth, fat bitch, c**t etc, even had some bloke threaten me and hang about outside the office

Thats quite shocking

We had a bloke kick off at a female member of staff and threaten to continue the conversation outside work hours. She was in pieces and very scared. The manager (at the time) was quite good and he contacted the police to report the threat, which was easy as we had his name and address from the docket (WE KNOW WHERE YOU LIVE).

Anyway when the yob got home he found a police car sitting outside his house who then gave him a caution.

Best bit was the dom suspended his delivery and a few days later his wife marched him down to make him apologise like a naughty school boy

Still very upsetting for the postwomen in question though.

[kawoxux]

Only did a few days on in the callers office while on light duties. Abusive phone calls = phone down , abusive office callers = window down One bloke offered to wait for me outside the gate i told him i did fancy him like that he then said he'd kick the crap out of me , i then pointed out i had his name & address on the item and i could do with the compo

This is a good point, if they do kick off you have name, address, proof of ID...

[Indy]

I've been called a f'ing jobworth, fat bitch, c**t etc, even had some bloke threaten me and hang about outside the office

Thats quite shocking

We had a bloke kick off at a female member of staff and threaten to continue the conversation outside work hours. She was in pieces and very scared. The manager (at the time) was quite good and he contacted the police to report the threat, which was easy as we had his name and address from the docket (WE KNOW WHERE YOU LIVE).

Anyway when the yob got home he found a police car sitting outside his house who then gave him a caution.

Best bit was the dom suspended his delivery and a few days later his wife marched him down to make him apologise like a naughty school boy

Still very upsetting for the postwomen in question though.

What the manager "at the time" did should be held up as best practice and implemented as RM policy. Asking around the office everyone (I spoke to) has been sworn at and/or threatened in some way by a customer. Its a complete scandal that RM management tacitly condones this sort of behaviour from a customer by refusing to act when an incident is reported. As I said earlier I've rarely ever seen more than a "you have to have a thick skin for doing this job". All hell brakes loose if a customer says a Postie swore or was abusive towards them!!

[justdeno]

If I ever get a abusive costumer, I just write down my DOM's mob no. and tell them to phone them, and walk off, it works, unfortunatly for the DOM, but not meeeee

[Caniel]

I just used to tell people that if they continued to be abusive I would refuse to serve them. I did a year in the callers and couldn't wait to get out.

[TeeferTiger]

The last guy (customer collecting a recorded with no ID) who was abusive to me ended up in court. Ordered to pay a fine of £185 or so. None of that money came to me for my distress and having to go to the Police station out of hours to make a statement etc. He was collecting air gun pellets or something too so the Police came to wait while I was locking up that evening.

I had to send an email to IB to tell them about it

[POSTMAN]

In certain cases it's acceptable...

Pat & TNT.gif

[BELIAL]

Just be very polite and let them know how disappointed you are with their inability to converse in a civilised and respectful manner. Disappointed ,so very,TUT

[Terryk]

As a customer I was in a callers office a few years back when someone in the queue in front of me started ranting and raving at the RM staff. After two minutes or so they attempted to storm out but were stopped by someone behind me in the queue who put his foot against the door and demanded they apologised. It worked - mind you the bloke blocking the door was over six foot tall and built like your average night club bouncer!

[DGP1]

As a customer I was in a callers office a few years back when someone in the queue in front of me started ranting and raving at the RM staff. After two minutes or so they attempted to storm out but were stopped by someone behind me in the queue who put his foot against the door and demanded they apologised. It worked - mind you the bloke blocking the door was over six foot tall and built like your average night club bouncer!

It's actually what I find, most people are not only quite supportive of posties but of people in general.

Our society isin't really as broken as our leaders would like us to believe