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Missing parcel from Portugal

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Joop
Posts: 2
Joined: 12 Mar 2012, 12:33
Gender: Male

Missing parcel from Portugal

Post by Joop »

Dear Sirs,

I sent a parcel with registered mail from Portugal to the UK. The item number is RC880229105PT

However, I made an error in the address and left out the name of the city which should have been Rossington (near Doncaster, South Yorkshire). The item was received on 7 March at Lanley. I did however, write down the correct post code which is DN11 0XP

Can you try to locate this parcel and add the correct Town please?

Thank you in advance for your help.

Joop Verschuren
Mafra
Portugal
mazza111
EX ROYAL MAIL
Posts: 877
Joined: 09 Mar 2010, 16:30
Gender: Female

Re: Missing parcel from Portugal

Post by mazza111 »

You would be better contacting Royal Mail. This site isn't anything to do with Royal Mail. Other than most of us either worked for them in the past or still work for them.

http://www.royalmail.com/customer-service/contact-us" onclick="window.open(this.href);return false;

or #royalmail on twitter
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72618
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Missing parcel from Portugal

Post by TrueBlueTerrier »

Joop wrote:Dear Sirs,

I sent a parcel with registered mail from Portugal to the UK. The item number is RC880229105PT

However, I made an error in the address and left out the name of the city which should have been Rossington (near Doncaster, South Yorkshire). The item was received on 7 March at Lanley. I did however, write down the correct post code which is DN11 0XP

Can you try to locate this parcel and add the correct Town please?

Thank you in advance for your help.

Joop Verschuren
Mafra
Portugal
As Mazza says we can't help as this is an unofficial forum however as long as the first line of the address is right as well as the Post Code it should get there even with the district missing.

BTW the number you have posted does not scan on our system so you may posted the wrong one.
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Joop
Posts: 2
Joined: 12 Mar 2012, 12:33
Gender: Male

Re: Missing parcel from Portugal

Post by Joop »

TrueBlueTerrier wrote:
Joop wrote:Dear Sirs,

I sent a parcel with registered mail from Portugal to the UK. The item number is RC880229105PT

However, I made an error in the address and left out the name of the city which should have been Rossington (near Doncaster, South Yorkshire). The item was received on 7 March at Lanley. I did however, write down the correct post code which is DN11 0XP

Can you try to locate this parcel and add the correct Town please?

Thank you in advance for your help.

Joop Verschuren
Mafra
Portugal
As Mazza says we can't help as this is an unofficial forum however as long as the first line of the address is right as well as the Post Code it should get there even with the district missing.

BTW the number you have posted does not scan on our system so you may posted the wrong one.
Hi, thanks for the info but because this part of the forum says customers I thought I could put a query in here. The number is definitely correct but this happens a lot when you ship internationally.
mazza111
EX ROYAL MAIL
Posts: 877
Joined: 09 Mar 2010, 16:30
Gender: Female

Re: Missing parcel from Portugal

Post by mazza111 »

Joop wrote:
TrueBlueTerrier wrote:
Joop wrote:Dear Sirs,

I sent a parcel with registered mail from Portugal to the UK. The item number is RC880229105PT

However, I made an error in the address and left out the name of the city which should have been Rossington (near Doncaster, South Yorkshire). The item was received on 7 March at Lanley. I did however, write down the correct post code which is DN11 0XP

Can you try to locate this parcel and add the correct Town please?

Thank you in advance for your help.

Joop Verschuren
Mafra
Portugal
As Mazza says we can't help as this is an unofficial forum however as long as the first line of the address is right as well as the Post Code it should get there even with the district missing.

BTW the number you have posted does not scan on our system so you may posted the wrong one.
Hi, thanks for the info but because this part of the forum says customers I thought I could put a query in here. The number is definitely correct but this happens a lot when you ship internationally.
yes, we have a customer section where we point customers in the right direction. Hence why I pointed you towards Royal Mail. As TrueBlueTerrier said, as long as you have the postcode and first line of address, it should still get there.