I got home from work late on December 22nd to find a card left that a parcel (a book from eBay) required a signature. I was working on the 23rd and on the 24th the local sorting office closed at 3pm, so no joy collecting personally.
I tried to arrange an on-line redelivery but the error message told me to 'enter a valid date' despite me trying all permutations of 22/12/10. Now it tells me the parcel has been returned to sender as the seven day limit has expired.
Is this fair, that I have seven days to arrange redelivery, but the sorting office is closed for four and a half of them?
Last time this happened was in 2008 at Easter, when the sorting office was closed for three days out of the seven and my parcel was 'returned to sender', but in reality never seen again.
I lodged an enquiry through Royal Mail Customer Services on December 28th but despite receiving a case number no-one has been in contact.
All tips and advice would be appreciated!
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Holiday closures and returned mail deadlines?
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TriumphDriver
- Posts: 1
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- Gender: Male
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Stormproof
- Posts: 6116
- Joined: 07 Jul 2007, 21:03
- Gender: Female
Re: Holiday closures and returned mail deadlines?
All I can suggest is that you ring the Delivery Office number on the back of the card. I doubt it has been returned yet as the Callers Office staff no doubt would've been snowed under with items this time of year so a possible delay in returning the item.
So keep on moving, moving, moving your feet
Keep on shuf-shuf-shuffling to this ghost dance beat
Just keep on walking down never ending streets
Illegitimi non carborundum
Keep on shuf-shuf-shuffling to this ghost dance beat
Just keep on walking down never ending streets
Illegitimi non carborundum
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fishtank
- Posts: 19732
- Joined: 28 Sep 2007, 17:22
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Re: Holiday closures and returned mail deadlines?
No it's not fair...it's absolute nonsense.Is this fair, that I have seven days to arrange redelivery, but the sorting office is closed for four and a half of them?
It should be 7 working days...why it's not is beyond comprehension.
The main reason it is 7 days is because we don't have the room to keep storing items for any longer but that argument doesn't hold any water when you're closed for 4 of those days.
good times, bad times you know I've had my share
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arnold cheshire
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- Location: england
Re: Holiday closures and returned mail deadlines?
have you been to the office to pick it up? i doubt that its been returned yet
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arnold cheshire
- Posts: 5309
- Joined: 14 Oct 2010, 21:28
- Gender: Male
- Location: england
Re: Holiday closures and returned mail deadlines?
returned mail deadlines wont be that extreme especially this time of year 
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mazza111
- EX ROYAL MAIL
- Posts: 877
- Joined: 09 Mar 2010, 16:30
- Gender: Female
Re: Holiday closures and returned mail deadlines?
But I can't see it being scanned as returned to sender if it hasn't been. I know in our office, we've only sent stuff back from 2 weeks ago and were keeping items a few days longer due to the weather and the holidays. Just in case people hadn't had the chance to collect their item. Maybe you could put the tracking number in and see exactly what it says?