More Mail Dumping

[clashcityrocker]

Because the rep should have some idea what is going on amongst the staff as well.
The rep should be as, if not more approachable than the DOM.

[Pat Ostman]

There is such a thing as lazyness as well.

just like you read about in the Courier;

You read it?

You should write it!

[Lounge Lizard]

Because the rep should have some idea what is going on amongst the staff as well.
The rep should be as, if not more approachable than the DOM.

But what if the rep's overworked with all the latest revisions, the struggling postman was keeping quiet about his difficulties hence hiding the hoard in a recycling bin not on the DOM's desk, or that postman was a casual or not in the CWU ?

[clashcityrocker]

Then I'll let the rep off.

[Lounge Lizard]

Then I'll let the rep off.

Yes, especially as it's still the season of goodwill to all.

[Fluke]

In an office of 220 posties and only one Rep, do you seriously believe that on top of all the usual crap that needs to dealt with, that the Rep should be baby sitting members? The blokes working round him didn't even know there was a problem, he didn't complain to management, there was no indication of a problem.

Theres absoluletly no excuse for dumping mail. If you cant deliver it cut off,
bring it back, complain to your manager and Rep about the workload, but if you dump it without saying a work, you deserve the sack!

[Pat Ostman]

In an office of 220 posties and only one Rep, do you seriously believe that on top of all the usual crap that needs to dealt with, that the Rep should be baby sitting members? The blokes working round him didn't even know there was a problem, he didn't complain to management, there was no indication of a problem.

Theres absoluletly no excuse for dumping mail. If you cant deliver it cut off,
bring it back, complain to your manager and Rep about the workload, but if you dump it without saying a work, you deserve the sack!

Afraid to say that this is absolutely correct.

[fishtank]

I think the point Clash is making is that if a rep is approachable and makes it known that he/she is there to help if members have a problem...then this is less likely to happen.
No-one is asking reps to babysit members but it is a fact unfortunately that in some offices reps are almost invisible....especially to new starts.

[Fluke]

I think the point Clash is making is that if a rep is approachable and makes it known that he/she is there to help if members have a problem...then this is less likely to happen.
No-one is asking reps to babysit members but it is a fact unfortunately that in some offices reps are almost invisible....especially to new starts.

That may be the case in your office and possibly others, but the fact is that most Reps are available and approachable, and the individual concerned had'nt told anyone he was having problems. There is no excuse for dumping mail, next thing you know they will be blamed for not spotting a theiving twat with mony problems. If your Reps invisible, or not up to the job - replace him! Dont use him as an excuse for failings of others.

I really cant see the conection between a twat of a bloke that dumps or steals mail and a bloke who's the CWU Rep.

[clashcityrocker]

Theres absoluletly no excuse for dumping mail. If you cant deliver it cut off,bring it back, complain to your manager and Rep about the workload, but if you dump it without saying a work, you deserve the sack!

But what if nobody has explained the correct procedure for "cutting off"?
You say - bring it back - yet that could lead to a charge of wilful delay.

The point I was trying to make as Fishtank so correctly pointed out, is the rep should not be invisible, but should be approachable so this type of event can be avoided. Normally there are warning signs.
The rep won't get it right every single time, but that's no excuse for never trying.

[mazza111]

Clash is absolutely right on this one, hadn't even heard of cutting off until I stumbled across these forums. In the couple of times I've needed to speak to our rep, he's been off on the sick, or too busy. Luckily we see the area rep on a regular basis. Things aren't explained properly to posties starting in the job. They are made to believe it's their own fault if they don't finish on time, therefore have to work on to complete. I'm not saying this is the case in question, but if managers and reps were more approachable then maybe less of this would happen.

[dvbuk55]

Well I think it is a difficult subject. Especially for those who are outspoken and cannot possibly see how, if things are going wrong, unsatisfactory or threatening an individual would not bring it to the attention of whoever was in charge and without delay.

I would liken it to going to a restaurant for a meal, you sit down, service is slow or the meal is simply not acceptable in the first instance you may accept it but not leave a gratuity in the second instance you would call over the waiter and quite simply complain..........no one would surely eat something that was unpalatable.

[Fluke]

Theres absoluletly no excuse for dumping mail. If you cant deliver it cut off,bring it back, complain to your manager and Rep about the workload, but if you dump it without saying a work, you deserve the sack!

But what if nobody has explained the correct procedure for "cutting off"?
You say - bring it back - yet that could lead to a charge of wilful delay.

The point I was trying to make as Fishtank so correctly pointed out, is the rep should not be invisible, but should be approachable so this type of event can be avoided. Normally there are warning signs.
The rep won't get it right every single time, but that's no excuse for never trying.

He was a fairly new guy and there were no warning signs, and everyone has had the cutting off procedure explained to them. It doesn't matter how you try to justify it, dumping customers mail is wrong and even the most moronic in our office knows that. Why point the finger at a Rep who are you gonna blame in an office that doesn't have a Rep? I haven't a good word to say about most RM managers, but even I could'nt point the finger at them for this.

If he stopped using the coffee machines or works canteen and had later been caught stealing money from birthday cards because of financial difficulties, would you blame his mates, the Rep or the manager for failing to notice?

If it was your mail (bank statements, credit cards, passports) that ended up in a bin or in the hands of some identity thief, would you still be as understanding?

Dumping mail is wrong, everyone knows it, they don't need a Rep to tell them that.

[clashcityrocker]

Fluke - I'm not trying to justify it or say it is acceptable. I'm not trying to blame anyone else.
Dumping mail is wrong but usually there is a reason for it. And laziness isn't usually it.
It might not be a bad idea for all of those with a duty of care towards their members/staff to actually ask themselves - what could I have done to help avoid this?
If the answer is "nothing" then fine.

But the fact remains this individual didn't feel he could approach anybody.
And there is a world of difference between having the cutting off procedure explained to you and actually having to do it. Especially the first time.
I know posties with 10/20 years experience who don't cut off because they don't want the hassle that goes with it.

[Fluke]

Fluke - I'm not trying to justify it or say it is acceptable. I'm not trying to blame anyone else.
Dumping mail is wrong but usually there is a reason for it. And laziness isn't usually it.
It might not be a bad idea for all of those with a duty of care towards their members/staff to actually ask themselves - what could I have done to help avoid this?
If the answer is "nothing" then fine.

But the fact remains this individual didn't feel he could approach anybody.
And there is a world of difference between having the cutting off procedure explained to you and actually having to do it. Especially the first time.
I know posties with 10/20 years experience who don't cut off because they don't want the hassle that goes with it.

How do you know the individual didn't feel he could approach anybody? Your basing the debate on assumptions without knowing the facts, and then trying to justify it by saying somebody should be babysitting members. The individual concerned was an outgoing individual, who for the most part got on with everyone, there was no indication that he had a problem.

I'm not sure what you want Reps to do with posties that don't want the hassle of cutting off. In our office we will argue and fight for individuals that have difficulty standing up for themselves, we will support them regardless, but at the end of the day the final word needs to come from them. Reps should not be held accountable for the actions of their members.

One thing I do agree with in your statement, is that there is very little duty of care within Royal Mail. Most managers I've met are self-serving, sniveling pratts that have no interest in anyone's welfare, the sad fact is, that there's also quite a few Union members that are the same.