Royal Mail's Daily Operational Statement:22:23:24 Dec

[POSTMAN]

Dear Customer,

Please find attached Royal Mail's Daily Operational Statement, prepared by the Customer Service Communications Team.

Should you have any queries about the content or any other issues affecting your service, please get in touch with your usual Royal Mail contact, or call our Business Service Helpline on 08457 950950. Residential customers can call Royal Mail Customer Service on 08457 740740.

For more information about service in your area go to our website: http://www.royalmail.com/serviceupdates" onclick="window.open(this.href);return false;.

Regards,



Royal Mail Customer Services

Daily Operational Statement 22nd December.pdf

[ChasPost]

Hi, I am a account customer and have read the Operational Statement, but could find anything of relevance or detail, I mail from Birmingham, here is a real account of a Royal Mail user;
I write as a customer of Royal Mail.
We sell stuff online, all orders are mailed out on the same day but since the beginning of December 3 separate days mail has taken over 11 days to deliver, today is the 22nd and none of the 10th December's mail has shown up at its destination.
I got close to the root of the problem today, I got connected to Royal Mail, Managing Directors office today, whatever that is? and the unfortunate truth is to do with Royal Mail delivery targets.
Any mail that may have suffered a delay, say due to weather and misses the target is then ignored while fresh mail that can meet their target is sorted.
This enables their delivery targets to be met and all their delays are buried into mail that has already failed target. ( official - Royal Mail, Managing Directors Office this morning) therefore mail is not being sorted and delivered in order. During December I have 3 days mail that has took at least 11 days to arrive, 10th of Decembers mail still hasn't been delivered, the same thing happened on isolated days during the recent postal strikes where deliveries of 2 weeks were evident. The mail is 2nd class PPI mail, which I am presuming takes about 2 days in the system, so this mail looks like it has sat around for 10 days or so. Whilst the 10th of Decembers hasn't been delivered the 19th of December has. The guys out delivering in this weather have my sympathy, but not sorting mail and delivering it in order takes minimal organisation and makes fools of everyone outside the Royal Mail loop.
A complaints Manager last Thursday all but confirmed the practice of doing the new mail and "pecking" at the backlog.
I have already emailed my MP, I intend to find out the Minister in charge and I intend to campaign in the new year for the practice to be made public and for the 99% 2nd class delivery achievement to reflect the real situation.

[POSTMAN]

Updated with the 23rd,sorry it's a bit late...

Dear Customer,

Despite more heavy snowfall and freezing temperatures in some parts of the UK, mail collection and delivery services are operating across the majority of the UK's 3000 postcode sectors today.

We are working as hard as we can today to get mail posted before the latest recommended posting dates to customers in time for Christmas. We are:

Keeping each local situation under review and as weather conditions improve, accessing more areas, addresses and collection points as quickly as we can.
Using all available people and transport to make additional deliveries to customers throughout today and into the evening as well as making deliveries tomorrow.
Keeping our local enquiry offices open for longer so customers can pick up any items we've already tried to deliver to them.
Mail delivery & collection services
With the exception of some rural areas where snow and freezing conditions are affecting road networks, access has improved and we're doing all we can to deliver mail and pick up from every address we can gain access to.

For further details about service disruption, including areas where weather conditions are still affecting services today, please visit http://www.royalmail.com/serviceupdates" onclick="window.open(this.href);return false;.

Daily Operational Statement 23rd December.pdf

[TeeferTiger]

Hi, I am a account customer and have read the Operational Statement, but could find anything of relevance or detail, I mail from Birmingham, here is a real account of a Royal Mail user;
I write as a customer of Royal Mail.
We sell stuff online, all orders are mailed out on the same day but since the beginning of December 3 separate days mail has taken over 11 days to deliver, today is the 22nd and none of the 10th December's mail has shown up at its destination.
I got close to the root of the problem today, I got connected to Royal Mail, Managing Directors office today, whatever that is? and the unfortunate truth is to do with Royal Mail delivery targets.
Any mail that may have suffered a delay, say due to weather and misses the target is then ignored while fresh mail that can meet their target is sorted.
This enables their delivery targets to be met and all their delays are buried into mail that has already failed target. ( official - Royal Mail, Managing Directors Office this morning) therefore mail is not being sorted and delivered in order. During December I have 3 days mail that has took at least 11 days to arrive, 10th of Decembers mail still hasn't been delivered, the same thing happened on isolated days during the recent postal strikes where deliveries of 2 weeks were evident. The mail is 2nd class PPI mail, which I am presuming takes about 2 days in the system, so this mail looks like it has sat around for 10 days or so. Whilst the 10th of Decembers hasn't been delivered the 19th of December has. The guys out delivering in this weather have my sympathy, but not sorting mail and delivering it in order takes minimal organisation and makes fools of everyone outside the Royal Mail loop.
A complaints Manager last Thursday all but confirmed the practice of doing the new mail and "pecking" at the backlog.
I have already emailed my MP, I intend to find out the Minister in charge and I intend to campaign in the new year for the practice to be made public and for the 99% 2nd class delivery achievement to reflect the real situation.

We, as the monkeys who do the delivering, know all this. It's not our decision to leave the "failed mail", it's the management's. If you ask any postie they'll tell you it's common practise. We don't particularly like it but we're not paid enough to make those decisions. And, when we do try to make a stand, we don't get the support from the public so what else can we do?

[TrueBlueTerrier]

Hi, I am a account customer and have read the Operational Statement, but could find anything of relevance or detail, I mail from Birmingham, here is a real account of a Royal Mail user;
I write as a customer of Royal Mail.
We sell stuff online, all orders are mailed out on the same day but since the beginning of December 3 separate days mail has taken over 11 days to deliver, today is the 22nd and none of the 10th December's mail has shown up at its destination.
I got close to the root of the problem today, I got connected to Royal Mail, Managing Directors office today, whatever that is? and the unfortunate truth is to do with Royal Mail delivery targets.
Any mail that may have suffered a delay, say due to weather and misses the target is then ignored while fresh mail that can meet their target is sorted.
This enables their delivery targets to be met and all their delays are buried into mail that has already failed target. ( official - Royal Mail, Managing Directors Office this morning) therefore mail is not being sorted and delivered in order. During December I have 3 days mail that has took at least 11 days to arrive, 10th of Decembers mail still hasn't been delivered, the same thing happened on isolated days during the recent postal strikes where deliveries of 2 weeks were evident. The mail is 2nd class PPI mail, which I am presuming takes about 2 days in the system, so this mail looks like it has sat around for 10 days or so. Whilst the 10th of Decembers hasn't been delivered the 19th of December has. The guys out delivering in this weather have my sympathy, but not sorting mail and delivering it in order takes minimal organisation and makes fools of everyone outside the Royal Mail loop.
A complaints Manager last Thursday all but confirmed the practice of doing the new mail and "pecking" at the backlog.
I have already emailed my MP, I intend to find out the Minister in charge and I intend to campaign in the new year for the practice to be made public and for the 99% 2nd class delivery achievement to reflect the real situation.

Excellent news as its the politicians who introduced Liberalisation, Targets and its Postcom who designed the targets and allowed this "practice".

BTW Postal Affairs Minister is Edward Davey and the Business Secretary (his boss I think) is Vince Cable - Though he has lost a few of his jobs recently his is still in charge of BIS. Your best bet is to go through your local MP anyway and best of luck 10 years of telling Labour and Conservative Politicians that the target culture in RM is wrong its nice to have someone new on board,

[POSTMAN]

Daily Operational Statement 24th December.pdf

[andy2007]

Hi, I am a account customer and have read the Operational Statement, but could find anything of relevance or detail, I mail from Birmingham, here is a real account of a Royal Mail user;
I write as a customer of Royal Mail.
We sell stuff online, all orders are mailed out on the same day but since the beginning of December 3 separate days mail has taken over 11 days to deliver, today is the 22nd and none of the 10th December's mail has shown up at its destination.
I got close to the root of the problem today, I got connected to Royal Mail, Managing Directors office today, whatever that is? and the unfortunate truth is to do with Royal Mail delivery targets.
Any mail that may have suffered a delay, say due to weather and misses the target is then ignored while fresh mail that can meet their target is sorted.
This enables their delivery targets to be met and all their delays are buried into mail that has already failed target. ( official - Royal Mail, Managing Directors Office this morning) therefore mail is not being sorted and delivered in order. During December I have 3 days mail that has took at least 11 days to arrive, 10th of Decembers mail still hasn't been delivered, the same thing happened on isolated days during the recent postal strikes where deliveries of 2 weeks were evident. The mail is 2nd class PPI mail, which I am presuming takes about 2 days in the system, so this mail looks like it has sat around for 10 days or so. Whilst the 10th of Decembers hasn't been delivered the 19th of December has. The guys out delivering in this weather have my sympathy, but not sorting mail and delivering it in order takes minimal organisation and makes fools of everyone outside the Royal Mail loop.
A complaints Manager last Thursday all but confirmed the practice of doing the new mail and "pecking" at the backlog.
I have already emailed my MP, I intend to find out the Minister in charge and I intend to campaign in the new year for the practice to be made public and for the 99% 2nd class delivery achievement to reflect the real situation.

We, as the monkeys who do the delivering, know all this. It's not our decision to leave the "failed mail", it's the management's. If you ask any postie they'll tell you it's common practise. We don't particularly like it but we're not paid enough to make those decisions. And, when we do try to make a stand, we don't get the support from the public so what else can we do?

It's also worth noting, that some of us DO argue with the Managers about it. But we achieve nothing. Because they always come up with the same pathetic excuse: It's for operational reasons.