endreas wrote:@IAN35772
God forbid the day dawns when we are not allowed to make complaints when our property goes missing under the care of an agency that is legally bound to ensure it arrives to us safely.
*** Feel free to complain endreas, No one is saying that you can't complain. I would be complaining if my stuff was missing too. However, as previously stated, complaining here will not get you any further, it's RM you need to complain to.
endreas wrote:It is not individuals this week, it is hundreds, probably thousands of customers who cannot believe they are being let down at this time of year. Posties have always delivered in incliment weather, they are equipped to do so.
**** Euhm.... Equipped to do so? What are we equipped with? The snow chains I was supplied with last year have just split, only spikeys left in our office are a size 11, no good for my small feet. Now onto the transport. Remember that the mail still has to get from A-B. When there are road closures all over the place, the mail just doesn't move. Stuck on motorway myself for 14 hours one day, so realise what it can be like. Locally vans are being stuck in the snow. Bikes can't be used when there's snow on the ground. The decisions on whether to suspend deliveries are taken by managers. Not the posties who are running this site.
endreas wrote:What is disturbing is the fact customers cannot get in touch with "anyone" to find out what is happening to their mail. We're not talking a few cards and gifts, there are hospital appointments, bills, statements, none of which have been delivered in the road.
***I do agree with you that it's bad you can't get in touch with anyone, I would suggest trying your local office. Keeping in mind that they probably only have 1 person answering the phone, while manning the front office, due to more cutbacks. You're more likely to get the information locally than going through the normal customer services number.
endreas wrote:The more we find out, the more worrying things appear. Is Royal Mail fit for purpose any more? Where is the stuff that it is legally contracted to deliver to customers?
You may Know. Tell us then. I'd like to know what is happening in Swansea?
Ok now I ask the question, would you like to walk 8 miles in those conditions, whilst carrying 16k of mail on your back?
I can't tell you what's happening in Swansea, I live up north and can only tell you what it's like up here. If you are getting no information from RM customer services, then contact your local office. It could be that they are doing part deliveries every day, and you will get a delivery a couple of days a week. I really don't know, this is what we did up here when things got bad, Of course there is always the option to collect your mail in person on these days.
What a joke, you guys haven't actually helped anyone yet. You should be out delivering mail, not sat posting crap on a forum.
but then as I've done 7 hours and then 6 1/2 hours out on the streets delivering whilst you've been sat on your arse ranting on about something that we have no control over 
