Delays at South West Distribution Centre?

[Free Forester]

Exactly the same as us!

I've got an Amazon parcel ordered 30th Nov, dispatched from Swansea 1st Dec, arrived SWDC 2nd Dec and it has still not delivered.

Estimated Arrival: 4 Dec 2010
2 Dec 2010 11:14:09 PM South West Distribution Centre Arrival Scan
1 Dec 2010 07:31:20 PM Crymlyn Burrows Swansea UK Order has been handed over to the carrier and is in transit

[trace123]

i also am waiting on a parcel from amazon, has been in swdc since 12/12/10. Funny thing is a few days after ordering this parcel i ordered another which arrived within 4 days explain that rm? i ordered this at begining of dec so it WOULD arrive in time for christmas its my daughters main christmas prezzie. every year royal mail gives us the bull sh*t we are prepared, like hell u are. Im seriously considering going to the swdc even tho i live in Glasgow.

[Teletubby32]

Still not got my Amazon parcel and the idiots working in Warrington won't hand it over. After being stuck for 10 days at South West Distribution Centre, it's now 2 days and counting that it's been "on it's way to the local delivery office" and some tranny in the delivery office with a solitary brain cell and being all brave because they're behind a security glassed counter tells me I can only collect parcels that have already been out for delivery. Wonderful! We know where all the rejects end up now, they all go to work for Royal Mail, we've long known it takes an IQ of 1 to deliver letters and parcels but really it seems as though Royal Mail have gone out of their way to employ the dumbest of dumb in recent years. Sick of it, really f***ing furious now, I've a parcel that has been with Royal Mail numpties for 12 days and counting and is still not delivered, it is completely unacceptable.

[IAN35772]

Teletubby - with an obnoxious attitude like yours I'm not suprised nobody wants to help you. Why don't you just wait at home like millions of other amazon customers are for their packages to be delivered, instead of spouting off abuse on this forum and in your local delivery offices. Have you not noticed the severe weather??

I don't even work for Royal Mail but actually now hope your package doesn't arrive.

I've got lots of things on order from Amazon which have suffered similiar delays in distribution centres but which are now arriving, and I appreciate all the hard work of the posties doing their utmost to get everything delivered in time for Christmas despite the appalling weather.

[Teletubby32]

Oh STFU Ian, yes we're all aware of the weather but it is no excuse for the delays people are experiencing or the dreadful customer service. I would have fully understood and accepted if a parcel was delayed by a couple of days, but we're talked 12 days and counting for a parcel to be delivered with no clear information on where exactly it is, why it's been delayed or when exactly it will be delivered, it's unacceptable. Royal Mail have taken money from customers to deliver mail, they have failed to provide the service people paid for, the staff should not be paid, every customer who has had mail delayed should be substantially compensated, and Royal Mail staff responsible should all be sacked and replaced. Quite frankly I am f***ing fuming over it all, Royal Mail staff are causing terrible inconvenience and spoiling christmas for so so many people because they are frightened of a little bit of snow and ice and are unable and unwilling to do their job properly.

[mattypee]

Still not got my Amazon parcel and the idiots working in Warrington won't hand it over. After being stuck for 10 days at South West Distribution Centre, it's now 2 days and counting that it's been "on it's way to the local delivery office" and some tranny in the delivery office with a solitary brain cell and being all brave because they're behind a security glassed counter tells me I can only collect parcels that have already been out for delivery. Wonderful! We know where all the rejects end up now, they all go to work for Royal Mail, we've long known it takes an IQ of 1 to deliver letters and parcels but really it seems as though Royal Mail have gone out of their way to employ the dumbest of dumb in recent years. Sick of it, really f***ing furious now, I've a parcel that has been with Royal Mail numpties for 12 days and counting and is still not delivered, it is completely unacceptable.

Get a grip pal... if u were that desperate for it, be a normal person, get yer arse down the local shopping centre and buy it over the counter, is it really that hard for you to realise that if the weather is stopping vans getting the mail to the delivery centre, then it creates a backlog. If the weather is too bad its not your postmans fault if he/she can't make a delivery, its the managers desicion whether we go out or not. As a royal mail employee with a genius level iq, i find your comments highly offensive, and with an attitude like yours i'm not surprised that your local staff have been unwilling to help you.

[IcanthelpthewayIam]

Oh STFU Ian, yes we're all aware of the weather but it is no excuse for the delays people are experiencing or the dreadful customer service. I would have fully understood and accepted if a parcel was delayed by a couple of days, but we're talked 12 days and counting for a parcel to be delivered with no clear information on where exactly it is, why it's been delayed or when exactly it will be delivered, it's unacceptable. Royal Mail have taken money from customers to deliver mail, they have failed to provide the service people paid for, the staff should not be paid, every customer who has had mail delayed should be substantially compensated, and Royal Mail staff responsible should all be sacked and replaced. Quite frankly I am f***ing fuming over it all, Royal Mail staff are causing terrible inconvenience and spoiling christmas for so so many people because they are frightened of a little bit of snow and ice and are unable and unwilling to do their job properly.

just a couple of points for you, you say you are unhappy as they wouldnt give you the parecl in warrington, i am guessing you dont actually realise why, there are litterally thousands of parcels in the office, for the guy you spoke to at the office to attempt to find it, could take him hours, just to find your one parcel, tha is a complete waste of his time and the queue that would build up would be massive, thats why you have to wait till they attempt delivery, the failed delivery parcels are kept seperatly and only take a few minutes to check

sorry as for clear information on where your packets was, you were given clear information where it was, where the customer services told you where it was, is exactly where it was sitting for 12 days. amazon dont have a magic system which can give you more information than we could as they have access to only the exact information that we do, all the amazon packets were sitting in the inward mail centres or their warehouse for 10 days before we managed to clear our feet enough to process them

you might not also realise, where as other couriers such as tnt and dhl etc can decide they have too much work on and refuse to take more work on, like they have done this xmas, we have a legal obligation to accept all packets including theirs which they are currently off loading onto us as they know we will more likely get them delivered in time for xmas than they will, we cannot say sorry but we are too busy, it is illeagal for us to do that, so yes we do have a back log, and yes we are working hard to clear it

as for being scared of a little snow, here is some maths for you, in our office of 40 postmen, we had 4 accidents the other day, when we went out in the snow, 2 boken wrists, 1 leg and some bruised ribs with the other guy, now the average postman can delivery approximately 1500 items per day(sometimes more) so in the week since they have been off that has meant in our office alone, there has been an additional 6000 items to deliver a day, it makes far more sense to stop for a day, and then catch up rather than have this extra work load that we are now attempting to carry for the next 4 weeks minimum, what i am saying is, if we had not went out the other week, then there would be less undelivered by the time xmas comes around, because we did go out and accidents occurred more items are not going to be delivered in time for xmas

out of interest what do you work as?

[fishtank]

the staff should not be paid, and Royal Mail staff responsible should all be sacked and replaced. Royal Mail staff are causing terrible inconvenience and spoiling christmas for so so many people because they are frightened of a little bit of snow and ice and are unable and unwilling to do their job properly.

Are you having trouble understanding the issue?
Royal Mail "staff" do not suspend deliveries...Royal Mail Management do.
Is that so difficult to understand?
Did they make an obstinate,intransigent, intellectually challenged Teletubby?

[DGP1]

There's no point in even trying to answer Teletubbies comments, she seems to have real anger management issues and maybe a little bit stupidity thrown in, we're trying to get things out but her attitude would really cause me to not go out of my way to help her out

[elisaday]

So can you answer me this?:
I have placed an order with Mark and Spencer and they sent the whole order in 2 parcels, 1 via DHL, 1 via Royal Mail.
The DHL parcel arrived safely today however the second part of the order is nowhere to be seen, according to M&S the estimated delivery time was today. When I go to track the order, it says: Item FF256349101GB arrived at North West Distribution Centre on the 2010-12-17 and we are currently processing it.

How come that DHL managed to get my order out to me but Royal Mail can't? I also have an Amazon order stuck at the same distribution centre since the 7 December. It can't be all down to snow if DHL is delivering without any problems. I just wish M&S used them for the whole order.

[IcanthelpthewayIam]

So can you answer me this?:
I have placed an order with Mark and Spencer and they sent the whole order in 2 parcels, 1 via DHL, 1 via Royal Mail.
The DHL parcel arrived safely today however the second part of the order is nowhere to be seen, according to M&S the estimated delivery time was today. When I go to track the order, it says: Item FF256349101GB arrived at North West Distribution Centre on the 2010-12-17 and we are currently processing it.

How come that DHL managed to get my order out to me but Royal Mail can't? I also have an Amazon order stuck at the same distribution centre since the 7 December. It can't be all down to snow if DHL is delivering without any problems. I just wish M&S used them for the whole order.

reason is dhl have less to deliver, AND quite importantly, they are dumping stuff they dont want to deliver onto us, and we cannot refuse to deliver them, snow has created the back log, thats the problem its just taking a while to clear the backlog

[Teletubby32]

Get a grip pal... if u were that desperate for it, be a normal person, get yer arse down the local shopping centre and buy it over the counter, is it really that hard for you to realise that if the weather is stopping vans getting the mail to the delivery centre, then it creates a backlog. If the weather is too bad its not your postmans fault if he/she can't make a delivery, its the managers desicion whether we go out or not. As a royal mail employee with a genius level iq, i find your comments highly offensive, and with an attitude like yours i'm not surprised that your local staff have been unwilling to help you.

Typical pathetic response from a Royal Mail employee. I ordered the specific goods I'm waiting for because I couldn't actually find them locally, but even if I could why should people have to do so just because you guys are lazy and stupid.

[Teletubby32]

So can you answer me this?:
I have placed an order with Mark and Spencer and they sent the whole order in 2 parcels, 1 via DHL, 1 via Royal Mail.
The DHL parcel arrived safely today however the second part of the order is nowhere to be seen, according to M&S the estimated delivery time was today. When I go to track the order, it says: Item FF256349101GB arrived at North West Distribution Centre on the 2010-12-17 and we are currently processing it.

How come that DHL managed to get my order out to me but Royal Mail can't? I also have an Amazon order stuck at the same distribution centre since the 7 December. It can't be all down to snow if DHL is delivering without any problems. I just wish M&S used them for the whole order.

Exactly! Home Delivery Network are delivering ok, Royal Mail aren't going out because they don't like the snow.

[fishtank]

Typical pathetic response from a Royal Mail employee. I ordered the specific goods I'm waiting for because I couldn't actually find them locally, but even if I could why should people have to do so just because you guys are lazy and stupid.

You are just bored and looking for a fight Tellytubby.
Do us all a favour...go watch T.V. and allow genuine customers with genuine problems to be heard.
People we would like to try and help if we can.

[Teletubby32]

just a couple of points for you, you say you are unhappy as they wouldnt give you the parecl in warrington, i am guessing you dont actually realise why, there are litterally thousands of parcels in the office, for the guy you spoke to at the office to attempt to find it, could take him hours, just to find your one parcel, tha is a complete waste of his time and the queue that would build up would be massive, thats why you have to wait till they attempt delivery, the failed delivery parcels are kept seperatly and only take a few minutes to check

sorry as for clear information on where your packets was, you were given clear information where it was, where the customer services told you where it was, is exactly where it was sitting for 12 days. amazon dont have a magic system which can give you more information than we could as they have access to only the exact information that we do, all the amazon packets were sitting in the inward mail centres or their warehouse for 10 days before we managed to clear our feet enough to process them

you might not also realise, where as other couriers such as tnt and dhl etc can decide they have too much work on and refuse to take more work on, like they have done this xmas, we have a legal obligation to accept all packets including theirs which they are currently off loading onto us as they know we will more likely get them delivered in time for xmas than they will, we cannot say sorry but we are too busy, it is illeagal for us to do that, so yes we do have a back log, and yes we are working hard to clear it

as for being scared of a little snow, here is some maths for you, in our office of 40 postmen, we had 4 accidents the other day, when we went out in the snow, 2 boken wrists, 1 leg and some bruised ribs with the other guy, now the average postman can delivery approximately 1500 items per day(sometimes more) so in the week since they have been off that has meant in our office alone, there has been an additional 6000 items to deliver a day, it makes far more sense to stop for a day, and then catch up rather than have this extra work load that we are now attempting to carry for the next 4 weeks minimum, what i am saying is, if we had not went out the other week, then there would be less undelivered by the time xmas comes around, because we did go out and accidents occurred more items are not going to be delivered in time for xmas

out of interest what do you work as?

Excuses excuses. 4 accidents?? Wow!! So because 4 people fell over (probably so they could get some time off or try to claim for injury compensation), all the rest are afraid to go out. It's a hazard of the job, working in wintry conditions, grow some balls.

If there is a backlog, then if you had any decency you'd be working longer (unpaid of your own back to catch up on you being behind) to get it delivered. Customers pay for a service, for mail to be delivered, so deliver it.