RM losing business by having to 739 everything ?

[baleout]

Twas trouble at mill today,couldn't get hold of the actual brief,anyone got a copy for clarification?

Does a definitive brief exist or are DOMs just putting their own interpretation on a vague instruction from more senior management again?

[baleout]

boo

[TrueBlueTerrier]

boo

[Exrep]

Customer was moaning at me the other day on this matter so I told him to pop down to D/O with a written letter saying to leave parcels if out at number so and so,s I even helped him write it.

Any hows he comes back from D/O and I said to him is everything sorted now ,he went on to explain that his letter wasn't excepted and the DIM told him we could no longer leave at designated house.

Thank god I don't work in the reg bay,another nail in our coffin.

Im sure this directive came from the regulator but I could well be wrong im sure if I am I will be corrected.

[dvbuk55]

The regulator told RM to tighten the procedure for compensation for lost/misplaced/stolen parcels and packets - I think RM have used draconian measures to fulfil the directive. The compensation wasn't an inconsiderable amount, it may have been as much as 40 million over the year. We had the instructions months ago probably September or even August.

I mean the wheelie bin syndrome is a no no but next door in a reputable area, in an area well known by the postie, in a porch with a door, round the back in a shed/greenhouse - lets get real. There is of course those who will say they haven't had the parcel when they have, probably more so now with ebay.

[mma83]

If never briefed re this, I presume i'm o.k to carry on leaving in safeplaces/neighbours etc???? Saying that, I don't think us p/timers get any sort of info re procedures

[baleout]

If never briefed re this, I presume i'm o.k to carry on leaving in safeplaces/neighbours etc???? Saying that, I don't think us p/timers get any sort of info re procedures

Nope. Safeplaces and neighbours is a big no no . I suggest they use another carrier. One that gives the customers what they want !

[POSTMAN]

Better late than never,sorry...
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