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customers mistakes

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
montriff
Posts: 243
Joined: 24 Feb 2009, 17:37
Gender: Male

customers mistakes

Post by montriff »

I had a recorded card this morning and while the gentleman was signing for it he started ranting on about how it was a replacement birthday card from his daughter .The previous one had gone missing sent a week ago and had money in it :sad:
Even though i was on leave last week it felt like he was blaming me :crazy:
He lives at number 54 and when i got to number 34 guess what was there :Very Happy Not only had she put the wrong number on it, but had also underpayed postage so it had a yellow surcharge sticker on it :crazy: So instead of putting it back in the box(which i should of done to make him wait even longer) i took back to his house and gave it to him personally ,pointing out the mistakes :dance
i wonder if he rings customer services up and tells them it wasn't our fault ,if he has made a complaint
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el_cartero
Posts: 838
Joined: 27 Oct 2009, 17:43
Gender: Male

Re: customers mistakes

Post by el_cartero »

how did it get thru if there wasnt enough postage on it?

he woudl of got a grey card nar?
one day part timers will have the same right as full timers
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Dogs of War
Posts: 474
Joined: 06 Nov 2009, 21:00
Gender: Female

Re: customers mistakes

Post by Dogs of War »

I really hope you where smart back to him. I hate dick heads like that.
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dados
Posts: 399
Joined: 04 Sep 2009, 16:33
Gender: Male
Location: leading the 5th column

Re: customers mistakes

Post by dados »

bollox to that,next "mistake " that happens to him or his family he'll be off on 1 again,'fraid to say it would've been back to the office with it for me,then next day with the grey explaining why..............mebbe i would have waited a few days,who knows...........who cares
Art as expression
Not as market campaigns
Will still capture our imaginations
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el_cartero
Posts: 838
Joined: 27 Oct 2009, 17:43
Gender: Male

Re: customers mistakes

Post by el_cartero »

its about time they stoped sending money in cards and if they do get them fkin recorded or someshit special delivery even.
one day part timers will have the same right as full timers
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smelly_cat_lady
Posts: 341
Joined: 22 Nov 2009, 15:08
Gender: Female
Location: On the delivery office floor looking up shorts

Re: customers mistakes

Post by smelly_cat_lady »

you should have asked him to bend over and used his rear entrance to post the bloody card. lovely daughter who don't even know where her dad lives eh? he's probably mad at her and took it out on you. don't take it personally, you did your good deed for the day :Very Happy
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coxie
EX ROYAL MAIL
Posts: 1336
Joined: 09 Oct 2009, 14:57
Gender: Male

Re: customers mistakes

Post by coxie »

i had a woman the other day i left a 739 for and the next day she had a go at me, she told me she was in and knows all about postman just leaving forms, to which i replied yes i know you was in but you was playing music really loud and nobody could hear the door so i left you a form. She looked a bit shocked and to be fair she did apologise
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