two parcels posted first class recorded- wait over 10 days?

[k979aaa]

If i ask who i sent the first parcel to and nothing turns up on the monday, should i direct my query to the main sorting office here (who may be able to find and forward the parcel, if it has just been stuck there) or would i be better off trying to use an official helpline? If there was one? Id imagine the helpline would just forward the info to the main sorting office anyway.

I still find it hard to believe its a case of the RM having a large backlog, being behind in work, as i did send off parcels a fair distance earlier in the year, around jan, and had no problems at all.

Like i said in a previous post royalmail is changing the way we all work all the time now.

[secondclass]

ok, if anyone is interested i will post how things go next wk, if anyone gets their mail, and what the royal mail tell me or do if i need to tell them my situation. thanks!

[k979aaa]

ok, if anyone is interested i will post how things go next wk, if anyone gets their mail, and what the royal mail tell me or do if i need to tell them my situation. thanks!

Thanks and we are interested all the best.

[andy2007]

No. The only items they can do that for, are the ones with a Tracking Chip. And that is only available to Business Customers.

The Track and Trace on the Internet, just tracks the paperwork. Not the actual item. Personally, I think that it's rediculous that the Public can't use the new version, with the Tracking Chips. Because then, they could find out precisely when it enters and leaves a Building. And even which door, it went through. So they can also know who (among a small group) has actually brought it in, taken it out. But with any luck, it'll eventually become available to everyone.

So your telling me that royalmail don't know where the special delivery items are so if one was miss laid or left in the bag no one would know.

They would know that it was missing, because the paperwork would show that it was posted, collected from the PO, but didn't get delivered. But no. They wouldn't know WHERE it went missing, as there is only the paperwork to go on. The best they could do, is search for it. The point of SD, is that there is a better paper trail. And if something DOES go missing, you get compensation.

The newer way of doing it, is to have a Tracking Chip on the item. Which is automatically detected by an overhead Scanner, over the doors where it comes in/goes out. They are monitored in real time, and if something goes missing. They can find out when it last passed a scanner (to the second), and find out who was working there at the time. So it's easier to find it, and get it delivered. But as I said earlier: So far, this is service is only available to Business Customers. But with any luck, they will allow the rest of us to use it soon.

[secondclass]

I have 2 questions regarding first class recorded!

1. My item is not traceable during delivery, but before delivery- would royal mail (or even PO) be able to tell me if my items were collected from the main PO?
2. If my items were regarded as of an awkward size/height compared to other items in the same category, how would this affect any delay? Roughly the size of a dvd or hd for both packets dimensions, around 5 cm in height.


thanks

[secondclass]

Ignore question 1 as this was already answered-lol. Unless anyone can add anything

[lover]

if its the size of a dvd it should have been delivered by the guy who delivers your letters.anything bigger than a shoe box is delivered by a van..
me thinks its gone walk abouts.1-3 days it should have taken for a small packet.
probables:incorrectly addressed in some way?:no return address?stolen on the way?or delivered and the recipiants lying.it wouldnt go onto the lates pile(over shoe box size)unless the addressee gets lots of packets .if thats the case their just sitting in the nearest delivery office because of managerial failing.

thats how i see it.

[secondclass]

The recipients definately wont lie, and theyd sign once they recieved my packets as they were recorded first class. Definately well packaged, and the return and target address were printed out properly via computer, large and clear font with no chance of any labels 'falling off', as multiple levels of tape would have it! With differing target addresses, and both sent on different dates altogether, the only thing the parcels have in common are both being sent using the main post office in the town centre.

I visited the sorting office here today, and was given a number for enquiries. The person i talked to claimed for recorded delivery first class, they should be able to find out where it is, but he is most likely badly informed, if my packet is actually supposedly untraceable. The number given was customer services 08457740740. I think this is a national number, although most likely just to claim for lost items than to trace anything, so if i phone i will probably just get the reply of to wait 15 working days before claiming for lost post.
If its not just slow post, then i should perhaps ask the main post office i left my 2 parcels with, to be absolutely sure they havent left them in a back room accidentally.

[k979aaa]

The recipients definately wont lie, and theyd sign once they recieved my packets as they were recorded first class. Definately well packaged, and the return and target address were printed out properly via computer, large and clear font with no chance of any labels 'falling off', as multiple levels of tape would have it! With differing target addresses, and both sent on different dates altogether, the only thing the parcels have in common are both being sent using the main post office in the town centre.

I visited the sorting office here today, and was given a number for enquiries. The person i talked to claimed for recorded delivery first class, they should be able to find out where it is, but he is most likely badly informed, if my packet is actually supposedly untraceable. The number given was customer services 08457740740. I think this is a national number, although most likely just to claim for lost items than to trace anything, so if i phone i will probably just get the reply of to wait 15 working days before claiming for lost post.
If its not just slow post, then i should perhaps ask the main post office i left my 2 parcels with, to be absolutely sure they havent left them in a back room accidentally.

I think they have given you the the national customer service number and recorded even first class is just normal post and indeed is untraceable till it is delivered signed for as the name suggests!. It cannot be traced at any point other than completion of delivery and the handing in of delivery card or scanning if it went by driver!.

[andy2007]

The fact that it was posted is accurately recorded. After that, it gets more vague.

The next stage, is when it (along with everything else) is collected from the Post Office. All we know at this stage, is that everything posted since the last collection, is now in the van.

Then, there is more paperwork, when the van arrives at the Mail Centre (again: only the fact that a batch of Mail arrived, is recorded).

Next, it dissapears, until delivery. Because it starts the process of being sorted, along with all the other Mail, from numerous sources.

Finally: It reappears, when the Postie delivers it, and gets a signiture.

[secondclass]

The track and trace website states "we have your mail" and underneath this sentence is the address of the city centre post office, the one i had given my parcels to. Is "having my mail" a definate note that the Royal Mail has collected them from this post office and taken them to the sorting office?
I assumed initially that "having my mail" only related to the city centre post office address displayed below it? Or is it only the sorting office that is able to state they "have the parcel", through paperwork which is linked to the creation of the message? If its a yes, then i would at least know that it would be pointless trying to find out if the city post office I gave my parcels to still had or lost them, as they definately gave them to the sorting office? thanks

[secondclass]

sorry, what im essentially trying to say is.. is it the post office i gave the parcel to, or the royal mail sorting office, that initialises the "we have your parcel" message on the track and trace website? Since royal mail do ask the recipient for the signature, they have printed out the details, so would they have these same details in their own systems, and not just the general POs system, so i can definately know RM collected my item?.. going crazy about this now, still cant believe 2 lost packages! Lol thanks everybody :)

[andy2007]

sorry, what im essentially trying to say is.. is it the post office i gave the parcel to, or the royal mail sorting office, that initialises the "we have your parcel" message on the track and trace website? Since royal mail do ask the recipient for the signature, they have printed out the details, so would they have these same details in their own systems, and not just the general POs system, so i can definately know RM collected my item?.. going crazy about this now, still cant believe 2 lost packages! Lol thanks everybody :)

When the van arrived at the Sorting Office, with all the mail from the Post Office, they acknowledged reciept. The fact that the Post Office has a record of your parcels being posted, and the fact that ALL the mail from the Post Office was collected at the same time (the details of each item, and tracking number is stored on Computer). Means that they definately recieved your parcels. Back when all the dockets were done on paper (not very long ago), rather than with PDAs. It was the only practical way of recording their progress.

The real advantage with Recorded, and Special Delivery. Is that the signiture you get on delivery, is accepted as proof of delivery. Which stops people pretending they didn't recieve something. And in the case of Special Delivery: The insurance, if something does go missing. And you can choose to have it delivered before 9:00am. Which is why Special Delivery is expensive.

Obviously, you can use the Track and Trace, to follow it's progress. But it's only accurate to the batch of mail. Not the individual item. So if you need proof of delivery, but the items aren't worth enough to need to insure them (although there is a maximum payout on SD). Then Recorded is the best way to send it. But if it's valuable, then Special Delivery is a much better way.

That's why we've introduced a newer version, where we can trace individual items. But it's so new, that so far it's only available to Businesses. And it's only just starting to catch on. Like I said before: With any luck. They'll make it available to everyone in the not too distant future. But we've not been told of any plans to do so yet.

[andy2007]

The track and trace website states "we have your mail" and underneath this sentence is the address of the city centre post office, the one i had given my parcels to. Is "having my mail" a definate note that the Royal Mail has collected them from this post office and taken them to the sorting office?
I assumed initially that "having my mail" only related to the city centre post office address displayed below it? Or is it only the sorting office that is able to state they "have the parcel", through paperwork which is linked to the creation of the message? If its a yes, then i would at least know that it would be pointless trying to find out if the city post office I gave my parcels to still had or lost them, as they definately gave them to the sorting office? thanks

Sorry, I misread this message: If the Track and Trace says that we have the item. Then the location listed, is the last known location. In this case, the Post Office. But that sounds like a mistake on the system, as the only way it could still be there, is if they haven't collected anything from the Post Office, since you posted it. Which is ludicrous. This should have been picked up on before now. Particularly as you've already complained.

What happens is, that when the Postie collects the batch of Mail from the Post Office. He/she scans the Barcode for the Post Office (usually stuck on the side of the Parcels Hatch), to confirm the time of collection. But something appears to have gone wrong. I don't know what it is. But something went wrong. This part is computerised nowadays. And I'm not 100% certain. But I think there might be a paper record too. I'd have to check.

[secondclass]

If the address under "we have your mail" is supposed to initially be the post office, and only the sorting office address only upon collection, then that might explain alot! ;) I am referring to 2 missing parcels after all, sent on the 5th and 8th, so if its not the case of being stolen possibly by the same people, perhaps its more likely to be a case of both still stuck at the post office. I think i might take a trip down to the PO to ask before using any national helpline. The only thing i can be sure of is that one of my parcels was taken from me at a regular till and put underneath the counter, and not taken round the back to be sorted of the PO before any possible RM collection.

Ps i dont think the PO were going to bother looking for my parcel at all, they thought it was enough to gave me the national helpline, and claimed the recipients should have gotten them in one day.