Hospital Appointment Letter Non Receipt

[redlen]

Hospital letters going astray have now become personal.

Just received a letter from the hospital saying missed an appointment on 10 October. Never got the letter. They were ok and booked another appointment but said it was a real issue for them and not an isolated incident.

I thought hospital letters took priority.

Obviously not

[BenacreNick]

Not the DSA one's. That's the NHS choice of how much they want to pay for the economy service.

[SpacePhoenix]

They should go back to having blue envelopes for the important stuff.

[TopperGas]

Hospital letters going astray have now become personal.

Just received a letter from the hospital saying missed an appointment on 10 October. Never got the letter. They were ok and booked another appointment but said it was a real issue for them and not an isolated incident.

I thought hospital letters took priority.

Obviously not

Did you ask them why they don't use text messages etc if they are having problems with the mail?

[redlen]

Never thought to ask, just glad they were ok missing the appointment and got a new one.

To be fair, that should not be an issue
Getting a service the health authority is paying for that is putting patients at a substantial disadvantage not of their doing.

[Sean06]

Never thought to ask, just glad they were ok missing the appointment and got a new one.

To be fair, that should not be an issue
Getting a service the health authority is paying for that is putting patients at a substantial disadvantage not of their doing.

Surely everybody who pays for a service should not be disadvantaged.