Hi all,
I'm hoping someone can explain a tracking status. I'm the recipient of an international item sent from India to a UK address.
Tracking history:
07 Sep – Item Received, LANGLEY HWDC
07 Sep – Item has left our International Processing Centre, LANGLEY HWDC
09 Sep, 03:24 – Delivered to PO Box by Northern Ireland MC
Nothing since. Royal Mail's page shows the item as "Delivered" with the message that it was delivered to my PO Box.
The delivery address is a street address of a parcel forwarding company in Belfast, not a PO Box. They've confirmed in writing that nothing arrived for me and that they've had no card, letter or notice about it. It's now been three weeks.
I've read older threads here where "Delivered to PO Box by NRC" was explained as an internal status meaning the item has reached the National Returns Centre. My scan says Northern Ireland MC rather than NRC, so I'm not sure whether it's the same thing.
Could anyone tell me:
1. What does "Delivered to PO Box by Northern Ireland MC" actually mean for an inbound international item?
2. Would this indicate the item is at the National Returns Centre in Belfast?
3. What are the usual reasons an item ends up there, and what happens to it next?
4. Is there any way to check whether it's been returned to sender?
I called customer services but only reached the automated service, which advised that for items posted abroad the enquiry has to go through the origin country's postal operator. I've written to India Post as well, but I'd like to understand what the status actually means.
Happy to provide the tracking number by PM if that helps.
Thanks for any help.
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"Delivered to PO Box by Northern Ireland MC" – inbound item from India, never received
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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Wal34
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Snaggletooth
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Re: "Delivered to PO Box by Northern Ireland MC" – inbound item from India, never received
Two questions that would be useful in answering your questions:
Is your address in Northern Ireland?
Is your address a PO Box?
Please don’t post your address on here!
The main reasons why parcels might end up at the NRC are:
RM can’t get it to the intended address (label fell off; packaging damaged; address not recognised or nonsensical).
The contents contravene the Dangerous Goods Act, e.g. contains perfume or incorrectly packed batteries.
On the latter point, laws are pretty much the same around the world, so India Post should have stopped the item. But mistakes do happen.
Is your address in Northern Ireland?
Is your address a PO Box?
Please don’t post your address on here!
The main reasons why parcels might end up at the NRC are:
RM can’t get it to the intended address (label fell off; packaging damaged; address not recognised or nonsensical).
The contents contravene the Dangerous Goods Act, e.g. contains perfume or incorrectly packed batteries.
On the latter point, laws are pretty much the same around the world, so India Post should have stopped the item. But mistakes do happen.