'Large parcel' on RM T48 Return

[dezza]

I need to return an item to Amazon with the only option being RM T48, however the box measures 70x52x15cm so over standard RM limits. They've recommended (after a PO refused it) to book a RM collection - I know it's possible to specify a large parcel format for collection, but seeing as it's a RM label and not a PF, is this liable to be refused at the door or returned to me even if I book the collection accurately?
Thanks

[Shaugi]

RM max sizes are 46cmx46x61. Anything exceeding that should be sent via PF

Might be worth speaking to Amazon about it. How was the item delivered originally?

[TrueBlueTerrier]

I asked my ai - they said

Here is how to handle a return for a bulky or heavy item:

1. Check for "Specialist Carrier" Options
When you go through the return process in Your Orders, look for these specific options instead of the standard Royal Mail or Evri drop-off:

Specialist Carrier Collection: This is used for very large items like furniture, TVs, or appliances. Amazon often uses companies like ArrowXL or Panther.

Evri Home Collection: Evri can take larger/heavier parcels than Royal Mail (up to 15kg for standard, but sometimes more if specifically arranged through Amazon).

DPD Pickup: Sometimes offered for mid-sized items that exceed Royal Mail's dimensions.

2. If the System Only Shows "Drop-off"
Sometimes the automated system defaults to a drop-off point that won't actually accept the size of your box. If this happens:

Contact Customer Service: Use the "Chat" or "Call Me" feature. Tell the agent the item is too bulky for the provided return method.

Request a "Manual Collection": They can manually book a courier (often UPS or DPD) to come to your door.

Reimbursement: In rare cases, if they can't book a collection, they may ask you to use a service like Parcel2Go or Parcelforce yourself and promise to refund the shipping cost. Note: If you do this, get the agreement in writing via the chat transcript first.

3. Third-Party Sellers (Marketplace)
If you bought the item from a third-party seller (not "Dispatched from Amazon"):

New Policy: As of late 2024, Amazon UK mandates that sellers must provide a home collection for "heavy and bulky" items (over 31.5kg or with one side longer than 175cm).